Technical support and calibration for medical equipment

Veritek has built up decades of experience ensuring the reliability and efficacy of medical, pharmaceutical and dental equipment with highly specialised technical support services. Across NHS centres, private clinics and other clinical environments in Europe, we support thousands of devices for major manufacturers and industry leaders including Becton Dickinson, Mallinckrodt, Mindray, Philips, Roche Diagnostics and Siemens.
Whether as post-sales services for OEMs or post-contract support for major end users, Veritek offers fast and reliable maintenance and on-demand technical support, including same-day site visits, remote repairs and diagnosis.

Veritek’s international network of multilingual experts is co-ordinated via our central 24/7 capable helpline, and our pan-European network of technical engineers are manufacturer-trained in specialised healthcare equipment. We ensure that when our engineers are on site, you can trust their expertise and know that your equipment is fully protected at all times.

Health, safety and patient confidentiality are all paramount at Veritek. Our medical and ophthalmic field engineers have SEC3URE passports as standard, ensuring current DBS checks and public liability insurance, while providing full clearance and instant access to thousands of SEC3URE compliant healthcare facilities.
Every Veritek engineer also carries an Electrical Safety Meter calibrated for medical grade testing.

At the end of each on-site visit, Electrical Safety Tests (EST) are carried out on all patient-facing equipment, to manufacturer guaranteed standards / national industry standards (minimum EN62353 and EN60601), ensuring that products are safe for immediate use by the end-user.

All results are securely stored on-file at Veritek base for seven years, to maintain comprehensive legal records.

Whether it’s planned maintenance or reactive repairs, major installations or device upgrades, we know that in healthcare, reliability matters – and we make it happen.

We Support:

  • Medical equipment
  • Pharmaceutical Diagnostics and imaging
  • Ultrasound technologies
  • Computed and Digital Radiology
  • Clinical workstations
  • Dental technologies
  • Pharmaceutical Dispensing
  • Pharmaceutical Robots
  • GP/Hospital Check-in Kiosks
  • Defibrillators

Veritek Offers:

  • 24/7 capable multilingual technical support helpline
  • Equipment installations
  • Device upgrades
  • Planned preventative maintenance (PPM)
  • Break/fix
  • Remote support Service contracts
  • Manufacturer-trained technical engineers
  • Multilingual, pan-European technical support

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How we’ve helped our customers

Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.

Read Case Study

Both Esaote and its customer base is extremely happy with Veritek’s one stop shop service, and this successful relationship continues to grow both in scale and strength.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

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We’re ready to give you gold standard technical support – give us a call so we can discuss the details