Services - Field Engineering

Field engineering services

Scale your second-line onsite field engineering services capabilities

Get access to 150+ manufacturer-trained electromechanical, software and robotics field engineers.

At the same time, free up your experienced engineers' time to do what they do best – making your business thrive.

We've got you covered when your customers need onsite field engineering support to help them with:

Expand your onsite field service capabilities overseas

Rely on a field engineering service partnership with Veritek to provide electromechanical and technological support to your customers across multiple sites, regions, and Europe.

Our customer service helpdesk answers OEM customer calls in multiple languages.

Our operators have access to your SLAs, sites and equipment, so our field engineers will have the complete picture from the start.

We strategically locate our field engineers to provide fast and reliable support.

Flawless project management for ad-hoc jobs

Reduce the risks associated with significant equipment upgrades, installations, decommissions or movement of complex equipment projects.

Veritek's project managers gather requirements, structure resources, allocate the right field engineers and regularly report project progress.

As a result, you'll find it easy to scale your service capabilities for short-term projects.

Why Choose Veritek?

  • We keep pace with manufacturing trends: We have the competence to service complex technology that combines mechanics with software
  • Robotics maintenance and service skills: Our team includes OEM-trained certified professionals
  • OEM’s choice for mission-critical equipment: Start-up support, routine maintenance and emergency response maximise the performance and lifespan of mission-critical equipment
  • Wide geographical reach: We have engineers strategically located across Europe 
  • Scale quickly and easily: Scale your field service capabilities as you need. We grow with your business, so you’ll always have the right capacity
  • Service exclusive: We don’t sell products. We don’t sell equipment. Consider us an extension of your team

We Offer

  • 24/7 capable, multilingual technical support help desk
  • Equipment installation services
  • Device upgrades
  • Legacy equipment support
  • Major rollouts simultaneous across multiple sites
  • Scheduled on-site maintenance
  • Proactive monitoring
  • Remote diagnostics and repair
  • Warranty support
  • On-demand breakdown support
  • Company data insight and analysis service
  • Bench repairs
  • Back-to-base repairs
  • Swap out replacement service
  • Field engineering support
  • Parts service
  • Third-party management
  • Operator training
  • Decommissions
  • Machine Moves
  • Field Change Orders

Discover Other Services

How we’ve helped our customers

The required modifications were completed successfully to all 187 printers within the designated six months timescale and within budget, while meeting HP’s extremely high standards. 

Read Case Study

Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Call us now to discuss your needs

Ready to find out more about service plans or technical support? We have a Veritek expert waiting