Articles | Latest News |

How to clear an installation backlog caused by parts delays

H

Do supply chain delays mean you need help with your installation backlog?

It’s become a familiar story. Dealing with a backlog of installation projects caused by supply chain unpredictability, including parts delays, is causing OEMs significant challenges, especially when managing the sales pipeline.

First and foremost, customer experience matters. For this reason, during these turbulent times, you still aim to satisfy customers’ orders in target timeframes.

Of course, to satisfy customer orders, you need to be able to capacity plan. But capacity planning is a significant challenge when your supply chain is disrupted, and product availability is back-end loaded.

So, what’s the answer?

This part is easy. The good news is you don’t need to devote resources to a lengthy and costly hiring process.

A field engineering service partner can provide flexible resources to help clear your installation backlogs.

Let me explain how this works:

Supplement your team with engineers trained by you

When production falls behind schedule and is at risk of critical delay, it pays dividends to take an agile approach.

Start by considering the time, availability, and cost of bridging gaps in your engineer resources.

If you find you don’t want to hire engineers for the short term, a field engineering service partner can supplement your team with skilled engineers who can help you with:

To keep installation deadlines on track while you wait for supply chain issues to resolve, you can arrange for your field engineering service partner’s engineers to be trained to your specific requirements.

Get an extra pair of hands for multi-engineer installations

And at the same time, multiply your capacity to manage installations.

With the support of a field engineering service partner, your installation project managers can break projects that demand a two or more-person team into smaller parts.

After that, your installation project managers can delegate tasks that require less product knowledge and expertise to a field engineering service partner’s skilled engineers to avoid resourcing issues and keep installation projects on schedule.

Know that a field engineering service partner can supplement your team with fast access to labour that you only pay for when you need it.

Be able to carry out installations across Europe cost-effectively

Did you know you can reduce the travel and accommodation costs of sending your engineers overseas to complete installation jobs?

A field engineering service partner with a European base can help you to scale your team with skilled engineers who speak your customer’s local language and understand your customer’s culture.

As a result, you can meet your installation targets and your budget.

Moreover, scaling up your installation team with local engineers reduces your impact on the environment.

Clear installation backlogs with flexible labour as and when you need

The bottom line is this. If you need help clearing an installation backlog caused by supply chain unpredictability, consider supplementing your team with skilled engineers from a field engineering service partner such as Veritek Global Ltd.

Supplementing your installation team with a professional field engineering service partner’s engineers trained by you helps you to expand your geographic reach with experienced and flexible resources.

Furthermore, a partnership provides you with skilled labour to ensure your installation targets happen on schedule so that you can protect your valuable sales pipeline.

This blog is relevant to the following Veritek industry sector verticals:

Want to discuss your needs?

Call now to ask about service plans or technical support – we have a Veritek expert waiting.

After Sales Services For Medical OEMs Datasheet

FEATURED RESOURCE

Download our datasheet for a summary of the features and benefits of our after-sales service partnerships for Medical OEMs. Includes a case study.

Success! Check your inbox. Once you've confirmed your email, your datasheet will be sent to your mailbox shortly