What can a field engineering service partnership do for your digital cinema OEM business?

Work with us, and we’ll help you deliver high-quality after-sales service, including installations, planned preventative maintenance and emergency remote and onsite response for digital cinema equipment breakdowns to ensure the best cinematic experience and enhance your customers’ satisfaction.

Your partnership options include:

  • Supplementing your in-house team for project-related work
  • Providing a complete outsourced field engineering solution
  • Filling the gap while you grow your team
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Overview

How a field engineering service partnership enhances your customers' satisfaction

Our core values of partnership, trust and accountability drive every decision and interaction we make with our partners and their customers.

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You can expect our team to:

Respond to problems with digital cinema products quickly

There’s no need for you to expand your facility footprint and increase staff. A repair partnership with us reduces your overheads and costs.

When your cinema operator customer requires a repair, our fast-acting remote helpdesk and onsite field engineers minimise downtime and quickly get digital cinema equipment back in good working order.

Increase digital cinema product performance and uptime

Cinema operators rely on your equipment to attract more cinema-goers and deliver memorable movie experiences.

We’ll work with your customers to plan maintenance downtime around showtimes, so they can ensure digital cinema equipment delivers razor-sharp imagery, the finest picture quality and energy efficiency.

Moreover, you can expect us to maximise your customers’ digital cinema equipment functionality and performance by delivering planned preventative maintenance as prescribed by you at your customers’ sites.

Increase the lifespan of digital cinema products

Planned preventative maintenance helps cinema operators meet their demand for reliable projection, audio and automation systems and keep equipment operating smoothly and efficiently for longer.

Ensure availability and readiness of equipment

When corrective maintenance is required, Veritek can either provide onsite repair or, if needed, organise swap units, while we repair your digital cinema equipment at our fully equipped repair centre.

See maintenance and repair trends

We’ll help you keep track of your customers’ expectations and experience by giving you the maintenance and repair data you need to identify trends and make informed pre-emptive decisions.

Your service level agreement will include:

  • Customer service desk support

    Collaborate with your field service partner with ease. Veritek’s customer service desk support provides:

    24/7 multi-lingual technical support helpline: Prioritises urgent issues to make sure we respond to them on time.
    Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.
    Job logging: Provides you with greater accountability.
    Job management: We route jobs to engineers best suited to handle them.
    Reporting: We track metrics that are important to your goals and identify customer trends.

  • First-line remote engineering assistance

    We minimise digital cinema equipment and customer downtime and speed up the time to resolve issues: Your customers can expect:

    • Immediate response to customer issues from OEM-trained specialists
    • Expert digital cinema engineers with strong communication skills
  • Second-line onsite field engineering services

    You can expect Veritek’s digital cinema field engineers to assist you with:

  • Third-line expert OEM support

    In the event that our digital cinema remote support and onsite field engineers cannot resolve a complex issue, we’ll escalate the support call to the OEM’s experts, who can refer to the product design or specifications to resolve the issue.

  • Repair centre support

    Depend on our OEM-trained digital cinema product specialists to identify issues quickly and get repair jobs done.

    • Bench repairs
    • Back to base repairs
    • Swap services
    • Pre-staging
    • Commissioning
  • Parts & logistics

    Easily store, track and organise parts and resources. At the same time, maximise efficiency.

    • Warehousing
    • Parts management
    • Calibration services
    • Logistics
  • Examples of digital cinema products Veritek maintains and supports

     

    • Series 1 and 2 DLP Digital Cinema Projectors
    • SXRD Digital Cinema Projectors
    • DCI spec servers, including Integrated Media Blocks
    • Rack mounted TMS servers
    • Rack mounted enterprise hardware and network switches
    • Uninterruptable Power Supplies
    • Projector and TMS installation
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Strategic reasons why digital cinema
technology OEMs partner with Veritek

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We keep pace with digital cinema equipment technology trends

You can expect us to sustain your digital cinema equipment’s quality, availability and lifespan, so that your customers can always deliver an exceptional cinema experience with razor sharp projection, immersive sound and smooth operation for exhibition.

Wide geographical reach

Be able to fulfil projects domestically and overseas. Our strong presence in Europe and close network of contacts worldwide means you can scale teams when needed.

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Reliable partner for mission-critical digital cinema technology

If sales growth or competing challenges put pressure on delivering after-sales support, know that Veritek can supplement your team to provide start-up support, routine maintenance and emergency response.

OEM-certified field engineers

Our digital cinema technology field engineers work with meticulous attention to detail and relish continual learning. Each field engineer is OEM-certified and has expertise in:

  • Multiple projector brands
  • Electronic / IT solutions
  • Mechanical / Robotic solutions
  • A combination of these technologies

Flexible and adaptable service level agreements

You can call upon Veritek engineers at short notice for unplanned or time-limited projects, making a service partnership the cost-effective choice.

Free up in-house engineers’ time

Need to divert resources to a high-priority project? No problem. We can boost your in-house service capacity when you need us to.

Fast access to niche digital cinema equipment maintenance expertise

Your Service Level Agreement will include SLAs for response times.

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Service exclusive

We don’t sell products. We don’t sell equipment. We don’t compete with your sales channels. Consider us an extension of your team.

Customer helpdesk performance

Customer calls handled: 130178
Jobs completed: 99459
Field support visits: 56225
Customer satisfaction rate 95%

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Our company

Veritek has 35+ years of experience in delivering engineering partnership support.

Over the last 15 years, we have significantly grown our digital cinema equipment engineering support for digital cinema OEMs resulting in significant long-term partnerships.

Our customer base ranges from SMEs to well-established corporate digital cinema OEMs and well-known cinema chains.

Compliance and security

ISO9001, Cyber Essentials and Eco Vadis Silver Medal for Sustainability

ISO9001 Compliance Logo
Ecovadis 2022 Silver Sustainability Rating
Compliance logo
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Examples of clients we work with

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Read our case studies

Keeping Barco projectors operating to OEM specifications: A Veritek case study

Barco

How Veritel supports Barco with repair services and back-to-base repair facilities.

Read the case study
Providing technical support for D-Box. A Veritek case study

D-Box

How Veritek provides fast, specialist repairs on-call in the UK, with minimal contract and financial commitments, for D-box, an international leader and pioneer in cinematic motion technology.

Read the case study
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Our setup process

  • Step one:
    Understand what you’re trying to achieve

    First off, we’ll determine where you are now:

    • Situation analysis
    • Your challenges & needs
    • Initial sharing of data
    • Veritek prepares and presents a support solution
  • Step two:
    Determine steps to achieve your goals

    After that, we’ll work with you to understand:

    • Skills requirements
    • How your requirements match with Veritek engineer competence levels
    • Project scoping
    • Veritek prepares and submits an indicative commercial offer
  • Step three:
    We’ll submit our proposal

    Once you have agreed to our offer in principle, we’ll:

    • Conduct due diligence
    • Define your service level agreement
    • Submit our final commercial offer
    • Prepare the contractual documentation
  • Step four:
    We’ll put your service level agreement into action

    Finally, to get your service level agreement up and running, we’ll

    • Establish project team
    • Agree on milestones
    • Train our engineers
    • Synchronise data and systems
    • Define procedures
    • Agree on reporting requirements
    • GO LIVE!
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Pricing

Many factors go into pricing digital cinema service level agreements, including medical equipment complexity, required scope, locations and the like.

So get in touch with us for a custom proposal.

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We would love to hear about your digital cinema technology business and after-sales service goals.

Researching options?

This handy datasheet summarises our field engineering support for digital cinema OEMs.

After Sales Services For Medical OEMs Datasheet

FEATURED RESOURCE

Download our datasheet for a summary of the features and benefits of our after-sales service partnerships for Medical OEMs. Includes a case study.

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