Scale up your customer service support desk and deliver a first-class equipment support experience
Get the customer service desk resources you need to quickly and efficiently handle customer equipment support calls.
Respond quickly to customers' equipment support questions
Veritek's knowledgeable and well-trained operators can handle a wide range of issues. Moreover, they use proven tools and intelligent automation to meet your customer's equipment support needs.
Provide a positive customer experience with efficient processes
Clear and effective communication resolves customer equipment support questions and builds customer trust.
In addition, you can expect our customer service support desk to provide:
Multi-lingual customer service desk support helpline: Prioritises urgent issues to ensure we respond to them promptly.
Job logging: Provides you with greater accountability. After that, regular checking on the progression of jobs ensures we achieve service level agreements.
Also, we route to engineers best suited to handle them.
Stakeholder management: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.
Your processes followed
Ask us, and we can update your in-house platforms, so you have complete visibility into everything we do.
Measure and report on your SLA
Your Veritek Account Manager will ensure we meet the deliverables listed in your Service Level Agreement and will regularly report on agreed metrics.
Drive customer loyalty
With improved coverage and response times from a team that pays attention to detail.
Why Choose Veritek?
- We keep pace with manufacturing trends: We have the competence to service complex technology that combines mechanics with software
- Robotics maintenance and service skills: Our team includes OEM-trained certified professionals
- OEM’s choice for mission-critical equipment: Start-up support, routine maintenance and emergency response maximise the performance and lifespan of mission-critical equipment
- Wide geographical reach: We have engineers strategically located across Europe
- Scale quickly and easily: Scale your field service capabilities as you need. We grow with your business, so you’ll always have the right capacity
- Service exclusive: We don’t sell products. We don’t sell equipment. Consider us an extension of your team
- Multilingual customer service desk support
- Speed: Fast answers to customer’s equipment support questions
- Knowledgable operators
- Efficient call-handling processes
- Job logging
- Job management
- Your processes followed
- Measure and report on your SLA
- Drives customer loyalty