Keep medical equipment including robotics operating to OEM specifications. Guarantee patient and user safety
What can a field engineering service partner do for you?
Work with us, and we’ll enhance your after-sales operational efficiency and customer satisfaction.
You can expect us to:
Increase performance and uptime of equipment
We deliver planned preventative maintenance prescribed by you in clinical settings.
Keep consumers safe
When your customer requires a repair, our fast-acting helpdesk and engineers prevent downtime and get equipment back in good working order quickly.
Ensure availability and readiness of equipment
When corrective maintenance is required, know Veritek will organise alternative exchange units in accordance with your replacement plans.
Ensure high levels of cleanliness
Have peace of mind that our specialist engineers know how to access clinical environments and will maintain hospital hygiene standards while keeping your assets in optimum condition.
Field engineering services and support that enhance your customers’ experience
With Veritek as your service partner, you’re not just outsourcing your field engineering services. You’re getting a trusted, knowledgeable service partner who’ll treat your customers like VIPs.
Our field engineering services help OEMs across Europe to scale up their after-sales service operations and deliver an outstanding customer experience.
Your service level agreement will include:
Strategic reasons for using a field engineering service partner for your medical and robotic equipment maintenance and repairs
Fast access to niche medical equipment and robotic equipment expertise
Your Service Level Agreement will include SLAs for response times.
Better still, we have local language engineers located strategically throughout Europe.
Ability to scale medical equipment maintenance and support teams quickly
Need to divert resources to an important project? No problem. We can boost your in-house service capacity when you need us to.
Ability to expand geographical coverage
Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to medical and robotic OEMs across Europe.
Be able to implement medical equipment upgrades quickly
No longer have to rally precious resources to implement medical equipment upgrades. Veritek has the resources and staff to deploy medical equipment upgrades cost-effectively and quickly.
Free up in-house engineers’ time to concentrate on high-priority projects while field engineering service partners take care of day-to-day servicing
You can rely on Veritek field engineers to use their medical electromechanics, computer technology and analytical skills to maintain and repair your equipment while you focus on other projects.
In particular, our field engineers:
- Calibrate new machines
- Diagnose issues
- Make necessary repairs
Easy setup process
Step one: Define concepts
First off, we’ll determine where you are now:
- Situation analysis
- Your challenges & needs
- Initial sharing of data
- Veritek prepares and presents a support solution
Step two: Refine solutions
After that, we’ll work with you to understand:
- Skills requirements
- How your requirements match with Veritek engineer competence levels
- Project scoping
- Veritek prepares and submits an indicative commercial offer
Step three: Contract
Once you have agreed to our offer in principle, we’ll:
- Conduct due diligence
- Define your service level agreement
- Submit our final commercial offer
- Prepare the contractual documentation
Step four: Implementation
Finally, to get your service level agreement up and running, we’ll:
- Establish project team
- Agree on milestones
- Train our engineers
- Synchronise data and systems
- Define procedures
- Agree on reporting requirements
- GO LIVE!
Many factors go into pricing service level agreements including equipment complexity, scope of service required, locations and the like.
Medical Equipment manufacturers we work with
Read our resources
- Field engineering service partnerships explained
- Is sales growth outstripping your ability to provide after-sales service?
- 7 reasons why you shouldn’t neglect planned preventative maintenance
- 3 compelling reasons to use a field engineering support partner for equipment upgrades
- How to clear an installation backlog caused by parts delays
- Convincing arguments for outsourcing medical device maintenance, calibration and repair services
- Why repair centre support should be part of an OEM’s customer success story
- In-house or outsourced after-sales field engineering service support. Which should you choose?
Types of field engineering support we offer and how they work:
- Medical equipment
- Pharmaceutical Diagnostics and imaging
- Ultrasound technologies
- Computed and Digital Radiology
- Clinical workstations
- Dental technologies
- Pharmaceutical Dispensing
- Pharmaceutical Robots
- GP/Hospital Check-in Kiosks
You can expect Veritek Field Engineers to assist you with:
- Equipment installations
- Onsite break/fit
- Planned preventative maintenance
- Equipment Moves
- FCO/modification deployment
- Equipment upgrades
- Onsite training for end-users
- Electrical Safety Testing
Collaborate with your field service partner with ease. Veritek’s back-office helpdesk support provides:
24/7 multi-lingual technical support helpline: Prioritises urgent issues to make sure we respond to them on time
Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.
Job logging: Provides you with greater accountability.
Job management: We route jobs to engineers best suited to handle them.
Remote resolution: We minimise downtime and increase response and resolution times by providing remote expertise that matches the problem.
Device upgrades: We scale your capacity to carry out high volume work easily and cost effectively.
Reporting: We track metrics that are important to your goals and identify customer trends
Depend on our OEM-trained experts to identify issues quickly and get repair jobs done.
- Bench Repairs
- Back to Base
- Swap Services
Parts & logistics
Easily store, track and organise parts and resources. At the same time, maximise efficiency.
- Parts Management
- Calibration services