Industry sector expertise | Medical

Field engineering support for medical device OEMs

Keep medical equipment including robotics operating to OEM specifications. Guarantee patient and user safety 

What can a field engineering service partner do for you?

Work with us, and we’ll enhance your after-sales operational efficiency and customer satisfaction.

You can expect us to:

Increase performance and uptime of equipment

We deliver planned preventative maintenance prescribed by you in clinical settings.

Keep consumers safe

When your customer requires a repair, our fast-acting helpdesk and engineers prevent downtime and get equipment back in good working order quickly.

Ensure availability and readiness of equipment

When corrective maintenance is required, know Veritek will organise alternative exchange units in accordance with your replacement plans.

Ensure high levels of cleanliness

Have peace of mind that our specialist engineers know how to access clinical environments and will maintain hospital hygiene standards while keeping your assets in optimum condition.

Field engineering services and support that enhance your customers’ experience

With Veritek as your service partner, you’re not just outsourcing your field engineering services. You’re getting a trusted, knowledgeable service partner who’ll treat your customers like VIPs.

Our field engineering services help OEMs across Europe to scale up their after-sales service operations and deliver an outstanding customer experience.

Your service level agreement will include:

Strategic reasons for using a field engineering service partner for your medical and robotic equipment maintenance and repairs

Fast access to niche medical equipment and robotic equipment expertise

Your Service Level Agreement will include SLAs for response times. 

Better still, we have local language engineers located strategically throughout Europe.

Ability to scale medical equipment maintenance and support teams quickly

Need to divert resources to an important project? No problem. We can boost your in-house service capacity when you need us to.

Ability to expand geographical coverage

Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to medical and robotic OEMs across Europe.

Be able to implement medical equipment upgrades quickly

No longer have to rally precious resources to implement medical equipment upgrades. Veritek has the resources and staff to deploy medical equipment upgrades cost-effectively and quickly.

Free up in-house engineers’ time to concentrate on high-priority projects while field engineering service partners take care of day-to-day servicing

You can rely on Veritek field engineers to use their medical electromechanics, computer technology and analytical skills to maintain and repair your equipment while you focus on other projects.

In particular, our field engineers:

  • Calibrate new machines
  • Diagnose issues
  • Make necessary repairs

Easy setup process

Step one: Define concepts

First off, we’ll determine where you are now:

  • Situation analysis
  • Your challenges & needs
  • Initial sharing of data
  • Veritek prepares and presents a support solution 

Step two: Refine solutions

After that, we’ll work with you to understand:

  • Skills requirements
  • How your requirements match with Veritek engineer competence levels
  • Project scoping
  • Veritek prepares and submits an indicative commercial offer

Step three: Contract

Once you have agreed to our offer in principle, we’ll:

  • Conduct due diligence
  • Define your service level agreement
  • Submit our final commercial offer
  • Prepare the contractual documentation

Step four: Implementation

Finally, to get your service level agreement up and running, we’ll:

  • Establish project team
  • Agree on milestones
  • Train our engineers
  • Synchronise data and systems
  • Define procedures
  • Agree on reporting requirements
  • GO LIVE!

Pricing

Many factors go into pricing service level agreements including equipment complexity, scope of service required, locations and the like.

So get in touch with us for a custom proposal.

Medical Equipment manufacturers we work with

Veritek supports thousands of devices for major manufacturers and industry leaders, including Becton Dickinson, Mallinckrodt, Mindray, Philips, Roche Diagnostics and Siemens.

Read our resources

Types of field engineering support we offer and how they work:

We Support:

  • Medical equipment
  • Pharmaceutical Diagnostics and imaging
  • Ultrasound technologies
  • Computed and Digital Radiology
  • Clinical workstations
  • Dental technologies
  • Pharmaceutical Dispensing
  • Pharmaceutical Robots
  • GP/Hospital Check-in Kiosks
  • Defibrillators

Veritek Offers:

Onsite field engineering services

You can expect Veritek Field Engineers to assist you with:

Back-office help desk support

Collaborate with your field service partner with ease. Veritek’s back-office helpdesk support provides:

24/7 multi-lingual technical support helpline: Prioritises urgent issues to make sure we respond to them on time

Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.

Job logging: Provides you with greater accountability.

Job management: We route jobs to engineers best suited to handle them.

Remote resolution: We minimise downtime and increase response and resolution times by providing remote expertise that matches the problem.

Device upgrades: We scale your capacity to carry out high volume work easily and cost effectively.

Reporting: We track metrics that are important to your goals and identify customer trends

Repair centre support

Depend on our OEM-trained experts to identify issues quickly and get repair jobs done. 

  • Bench Repairs
  • Back to Base 
  • Swap Services
  • Pre-staging
  • Commissioning

Parts & logistics

Easily store, track and organise parts and resources. At the same time, maximise efficiency.

  • Warehousing
  • Parts Management
  • Calibration services
  • Logistics

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How we’ve helped our customers

Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.

Read Case Study

Both Esaote and its customer base is extremely happy with Veritek’s one stop shop service, and this successful relationship continues to grow both in scale and strength.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Call now to get started

We’re ready to give you gold standard technical support – give us a call so we can discuss the details