Field engineering support for medical device OEMs

Keep medical equipment including robotics operating to OEM specifications. Guarantee patient and user safety 

What can a field engineering service partner do for you?

Work with us, and we’ll enhance your after-sales operational efficiency and customer satisfaction.

You can expect us to:

Increase performance and uptime of equipment

We deliver planned preventative maintenance prescribed by you in clinical settings.

Keep consumers safe

When your customer requires a repair, our fast-acting helpdesk and engineers prevent downtime and get equipment back in good working order quickly.

Ensure availability and readiness of equipment

When corrective maintenance is required, know Veritek will organise alternative exchange units in accordance with your replacement plans.

Ensure high levels of cleanliness

Have peace of mind that our specialist engineers know how to access clinical environments and will maintain hospital hygiene standards while keeping your assets in optimum condition.

Field engineering services and support that enhance your customers’ experience

Strategic reasons for using a field engineering service partner for your medical and robotic equipment maintenance and repairs

Fast access to niche medical equipment and robotic equipment expertise

Your Service Level Agreement will include SLAs for response times. 

Better still, we have local language engineers located strategically throughout Europe.

Ability to scale medical equipment maintenance and support teams quickly

Need to divert resources to an important project? No problem. We can boost your in-house service capacity when you need us to.

Ability to expand geographical coverage

Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to medical and robotic OEMs across Europe.

Be able to implement medical equipment upgrades quickly

No longer have to rally precious resources to implement medical equipment upgrades. Veritek has the resources and staff to deploy medical equipment upgrades cost-effectively and quickly.

Free up in-house engineers’ time to concentrate on high-priority projects while field engineering service partners take care of day-to-day servicing

You can rely on Veritek field engineers to use their medical electromechanics, computer technology and analytical skills to maintain and repair your equipment while you focus on other projects.

In particular, our field engineers:

• Calibrate new machines
• Diagnose issues
• Make necessary repairs

Easy setup process

Step one: Define concepts

First off, we’ll determine where you are now:

• Situation analysis
• Your challenges & needs
• Initial sharing of data
• Veritek prepares and presents a support solution 

Step two: Refine solutions

After that, we’ll work with you to understand:

• Skills requirements
• How your requirements match with Veritek engineer competence levels
• Project scoping
• Veritek prepares and submits an indicative commercial offer

Step three: Contract

Once you have agreed to our offer in principle, we’ll:

• Conduct due diligence
• Define your service level agreement
• Submit our final commercial offer
• Prepare the contractual documentation

Step four: Implementation

Finally, to get your service level agreement up and running, we’ll:

• Establish project team
• Agree on milestones
• Train our engineers
• Synchronise data and systems
• Define procedures
• Agree on reporting requirements
• GO LIVE!

Pricing

Many factors go into pricing service level agreements including equipment complexity, scope of service required, locations and the like.

So get in touch with us for a custom proposal.

Medical Equipment manufacturers we work with

Veritek supports thousands of devices for major manufacturers and industry leaders, including Becton Dickinson, Mallinckrodt, Mindray, Philips, Roche Diagnostics and Siemens.

Read our resources

• Field engineering service partnerships explained
• Is sales growth outstripping your ability to provide after-sales service?
• 7 reasons why you shouldn’t neglect planned preventative maintenance
• 3 compelling reasons to use a field engineering support partner for equipment upgrades
• How to clear an installation backlog caused by parts delays
• Convincing arguments for outsourcing medical device maintenance, calibration and repair services
• Why repair centre support should be part of an OEM’s customer success story
• In-house or outsourced after-sales field engineering service support. Which should you choose?

Types of field engineering support we offer and how they work: