Veritek celebrates 15 years providing after-sales service for medical OEMs [Infographic]
2022 sees Veritek celebrating 15 years of providing after-sales service for medical OEMs and helping them to:
- Get the engineering availability they need across Europe
- Be able to adjust to unplanned or fluctuating workloads
- Allow customers to plan around unscheduled downtime
By providing third-party after-sales service partnerships that give medical OEMs access to:
- Multi-lingual customer service support
- Remote support
- Onsite field engineering support
- Repair centre support that includes refurbishment and recycling
- Parts and logistics management
To celebrate our work in the medical/healthcare sector, we’ve put together an Infographic that showcases our most memorable moments and milestones.
Take a look at the infographic to find out:
- Names of some of the medical OEMs we work with
- Accreditations that prove Veritek’s commitment to quality management
- Veritek’s after-sales service in numbers
- Our customer satisfaction rates
- What our customers say about us
- Veritek’s service coverage across Europe
- A quick guide to Veritek’s five pillars of support
What do 15 years of experience in providing after-sales service for medical OEMs mean for you?
First off, delivering effective after-sales service via a third party requires a specialist set of capabilities and infrastructure.
Veritek focuses all its energy on one area, after-sales services. And keeping up-to-date with the demands of its customers.
Next, service delivery relies on a solid partnership.
Therefore Veritek puts a lot of effort into building long-term contractual and collaborative relationships with its customers.
Beyond that, a clearly defined mission and focus helps Veritek to:
- Understand what you’re trying to achieve in the after-market
- Uphold your brand values
- Give you access to the highest quality and experienced remote, onsite and repair centre engineers
- Deliver a cost-effective service
Asked how Veritek successfully provides after-sales services to the medical sector, Sales & Marketing Director Adrian Clark says, “It’s simple. Veritek differs from other outsourcing partners in that we don’t sell products. We give OEMs the flexibility for us to co-exist with their sales channel partners. We don’t compete with reseller and distribution channels. We are not a threat or a competitor. With our help, OEMs have the flexibility to compete for all opportunities, not just some of them.”
The story doesn’t end here…
We want to thank our medical OEM partners, their customers and our people in the office and the field for an inspiring 15 years.
As Veritek continues to grow, we look forward to embracing the latest technology, including AI and IoT, to continue to help you succeed in the after-market.
By the way…
If we’ve piqued your interest in after-sales service partnerships, you should know that we’ve put together a helpful datasheet titled “After-Sales Services for Medical OEMs’. It’s free and is available for download here.
This blog is relevant to the following Veritek industry sector verticals: