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7 tips for accurate diagnosis and fast resolution of equipment problems your remote support desk technicians want you to know

A remote support helpdesk provides our OEMs’ customers with access to a large pool of experts with specialist knowledge and skills to quickly resolve equipment issues, reduce downtime, and increase productivity. Remote diagnosis can be a challenging exercise, even for the most experienced technicians. They depend on the information provided by customers to help them […]

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Articles | Discover Veritek | Latest News | news |

2022 in review: Demand in after-sales services grows

The end of 2021 saw us Covid Tested, vaccinated and beginning to escape our digital lives with the reintroduction of small in-person get-togethers. So after a turbulent two years, the start of 2022 felt like a return to normality. But then, while Covid rumbled in the background, the War in Ukraine started, sending shockwaves through […]

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Veritek takes part in Christmas Jumper Day to raise money for Save the Children

Ho ho ho! Festive Veritek UK staff donned Christmas Jumpers to raise money for Save the Children. Will you help us to reach our fundraising goal? 👉 £20 could buy antibiotics to help ten children beat malnutrition. 👉 £35 could give a child in Somalia basic healthcare – like life-saving vaccines for malaria, pneumonia and […]

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Veritek celebrates 15 years providing after-sales service for medical OEMs [Infographic]

2022 sees Veritek celebrating 15 years of providing after-sales service for medical OEMs and helping them to: Get the engineering availability they need across Europe Be able to adjust to unplanned or fluctuating workloads Allow customers to plan around unscheduled downtime By providing third-party after-sales service partnerships that give medical OEMs access to: Multi-lingual customer […]

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Veritek has successfully renewed its ISO9001 certification for quality management

November 2022: Veritek Global, a pan-European field engineering service specialist, today announced it has successfully renewed its ISO9001 certification for its UK headquarters. External auditors NQA awarded Veritek the ISO9001 certificate after a four-day external audit, which found that Veritek had met ISO’s globally recognised quality management standards. ISO, an independent, non-governmental international organisation, evaluates […]

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How building sustainable after-sales services will help shape OEMs’ success in the future

As 10th annual Tomorrow’s Engineers Week (7-11 November 2022) draws to a close, Sales and Marketing Director Adrian Clark looks at how building sustainable after-sales services will help shape OEMs’ success in the future After-sales service, including remote technical support, onsite field engineering services and repair centre support, is a primary driver of customer satisfaction, brand […]

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Articles | Discover Veritek | Latest News | news |

Veritek backs Tomorrow’s Engineers’ Campaign to shine a spotlight on engineering careers

After-sales service drives customer satisfaction, brand loyalty and OEM growth. That’s why we want to inspire young people to consider careers in maintenance and repair, remote technical support and field engineering. Moreover, these reasons are why we’re backing Tomorrow’s Engineers’ Campaign to shine a spotlight on engineering careers. Veritek employs remote technical support technicians, field […]

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Veritek UK suspending all but essential field engineering services on Monday, 19th September, for the Funeral of Her Majesty Queen Elizabeth II

Following the announcement that HM The Queen’s State funeral will be marked as a Bank Holiday, Veritek’s UK office will suspend all but essential field engineering services on Monday, 19th September. Our UK team will join people across the United Kingdom and worldwide in mourning the death of Her Majesty Queen Elizabeth II.

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After Sales Services For Medical OEMs Datasheet

FEATURED RESOURCE

Download our datasheet for a summary of the features and benefits of our after-sales service partnerships for Medical OEMs. Includes a case study.

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