European-wide field engineering service partnerships that empower OEMs to scale after-sales service capacity

How can Veritek help my OEM business?

Field Engineering

Rely on Veritek engineers to provide fast, professional and reliable planned preventative maintenance, breakdown and equipment installation services, including upgrades and rollouts.

Helpdesk and Support

Enhance your customers' after-sales experience with 24/7 access to our international support line. Instant access to your customers' SLAs/contracts means our multilingual support specialists can reduce downtime by dispatching immediate assistance.

Repairs

Have a customer needing a prompt break/fix repair, spare parts, like-for-like replacements or even a back-to-base bench repair? No problem. We've strategically located our OEM trained engineers across Europe to provide fast, efficient service.

Field Engineering for Medical Equipment OEMs

Keep diagnostic imaging equipment including ultrasound and other patient care monitoring equipment operating to OEM specifications. Guarantee user and patient safety.

Field Engineering for Optometry OEMs

Supports OEMs and end users with next day on-site service, installation and preventative maintenance visits.

Field Engineering for Digital Cinema OEMs

Get same day breakdown support across multiple European countries in conjunction with a pan-European NOC (helpdesk)... in multiple languages. We support a range of technologies for digital cinema including projection and large format displays.

Field Engineering for Print and Graphics OEMs

Get helpdesk and next day breakdown repair services Europewide for technologies including sublimation, LED, wide format, inkjet, electrophotography and cutting equipment.

Field Engineering for Photo Imaging OEMs

Help your customers keep their customers coming back. Our experienced field engineers provide equipment installation, maintenance and reactive field response for photo-finishing kiosks, wet and dry mini-labs and associated IT peripherals.

Field Engineering for Robotics and Cobotics OEMs

Keep robots and cobots operating to OEM specifications. Maximise functionality and uptime. Increase robot and cobot lifespans.

HP LFPro

Veritek provides HP Latex printer support across 26 countries

The required modifications were completed successfully to all 187 printers within the designated six months timescale and within budget, while meeting HP’s extremely high standards. 

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Roche Diagnostics

Specialist healthcare equipment support for Roche Diagnostics

Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.

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Topcon

Topcon’s great success – doubling their sales in just four years led to a growth in demand for flawless and speedy technical support services

Topcon sought a technical service and support partner to maintain its exceptional customer service and rapid response to customer needs.

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Boots

Boots Instant Photo Kiosks get an upgrade with Veritek

Boots, one of the largest retail chains in the UK, needed to upgrade 3,000 photographic kiosks in around 900 stores, as well as install printing equipment at 350 larger Minilab stores.

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  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Supporting Europe's leading OEMs in delivering outstanding customer experience

More than 100 European equipment manufacturers and end users rely on Veritek every day to maintain and support the world's most valuable technology.

Key takeaways from The Print Show 2022

There was a danger that the momentous state funeral of Queen Elizabeth II, which marked the culmination of 10 days of UK national mourning, would overshadow The Print Show 2022, held at Birmingham NEC. While the country returned to work after an unplanned bank holiday, the event organisers opened the doors to the show. To […]