European-wide after-sales service partnerships that empower OEMs to scale after-sales service capacity
How can Veritek's after-sales service partnerships help my OEM business?
Rely on Veritek engineers to provide fast, professional and reliable planned preventative maintenance, breakdown and equipment installation services, including upgrades and rollouts.
Helpdesk and Support
Enhance your customers' after-sales experience with multi-lingual remote support. Instant access to your customers' SLAs/contracts means our multilingual support specialists can reduce downtime by dispatching immediate assistance.
Have a customer needing a prompt break/fix repair, spare parts, like-for-like replacements or even a back-to-base bench repair? No problem. We've strategically located our OEM trained engineers across Europe to provide fast, efficient service.
Field Engineering for Medical Equipment OEMs
Keep diagnostic imaging equipment including ultrasound and other patient care monitoring equipment operating to OEM specifications. Guarantee user and patient safety.
Field Engineering for Optometry OEMs
Supports OEMs and end users with next day on-site service, installation and preventative maintenance visits.
Field Engineering for Digital Cinema OEMs
Get same day breakdown support across multiple European countries in conjunction with a pan-European NOC (helpdesk)... in multiple languages. We support a range of technologies for digital cinema including projection and large format displays.
Field Engineering for Print and Graphics OEMs
Get helpdesk and next day breakdown repair services Europewide for technologies including sublimation, LED, wide format, inkjet, electrophotography and cutting equipment.
Field Engineering for Photo Imaging OEMs
Help your customers keep their customers coming back. Our experienced field engineers provide equipment installation, maintenance and reactive field response for photo-finishing kiosks, wet and dry mini-labs and associated IT peripherals.
Field Engineering for Robotics and Cobotics OEMs
Keep robots and cobots operating to OEM specifications. Maximise functionality and uptime. Increase robot and cobot lifespans.
Veritek provides HP Latex printer support across 26 countries
The required modifications were completed successfully to all 187 printers within the designated six months timescale and within budget, while meeting HP’s extremely high standards.Read more
Specialist healthcare equipment support for Roche Diagnostics
Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.Read more
Topcon’s great success – doubling their sales in just four years led to a growth in demand for flawless and speedy technical support services
Topcon sought a technical service and support partner to maintain its exceptional customer service and rapid response to customer needs.Read more
Boots Instant Photo Kiosks get an upgrade with Veritek
Boots, one of the largest retail chains in the UK, needed to upgrade 3,000 photographic kiosks in around 900 stores, as well as install printing equipment at 350 larger Minilab stores.Read more
Supporting Europe's leading OEMs in delivering outstanding customer experience
More than 100 European equipment manufacturers and end users daily rely on Veritek to maintain and support their customers' high-value and mission-critical equipment.
A day in the life of a Veritek Account Manager: Interview with Sara Spearman
Sara Spearman is an Account Manager for Veritek, a company that provides after-sales services, including installation, planned maintenance, repair, and refurbishment. Sara began her career with Veritek in 2005 as a customer services agent. A promotion led her to manage Veritek’s customer service team and parts management. After that, Sara moved into New Business. From […]
With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.
EMEA GSS Operational Development Manager, HP Graphics
The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.
Head of UK Business, Topcon
Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.
Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.
Chairman and CEO, GDC Technology Ltd
By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product
Customer Care Manager Barco UK & Ireland
Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.
In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.
Category Manager, Boots