European outsourced field engineering, support and repairs from Veritek

How can Veritek help my business?

Field Engineering

Visiting your sites worldwide, Veritek’s expert technical engineers provide a fast, professional and reliable service for preplanned maintenance or breakdowns, and for smooth equipment installations, upgrades and rollouts.

Helpdesk and Support

Veritek’s international technical support helpline can run 24/7. Our specialists are multilingual, have instant access to your SLAs/contracts, and can dispatch immediate assistance to get your complex technologies fixed, fast.

Repairs

With bases across Europe and OEM trained technicans, wherever you need help, Veritek’s international network provides prompt break/fix repairs, spare parts, like-for-like replacements, back-to-base bench repairs for your complex technologies.

HP LFPro

Veritek provides HP Latex printer support across 26 countries

The required modifications were completed successfully to all 187 printers within the designated six months timescale and within budget, while meeting HP’s extremely high standards. 

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Roche Diagnostics

Specialist healthcare equipment support for Roche Diagnostics

Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.

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Topcon

Topcon’s great success – doubling their sales in just four years led to a growth in demand for flawless and speedy technical support services

Topcon sought a technical service and support partner to maintain its exceptional customer service and rapid response to customer needs.

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Boots

Boots Instant Photo Kiosks get an upgrade with Veritek

Boots, one of the largest retail chains in the UK, needed to upgrade 3,000 photographic kiosks in around 900 stores, as well as install printing equipment at 350 larger Minilab stores.

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  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Supporting the world’s biggest brands and businesses to succeed

More than 100 European equipment manufacturers and end users rely on Veritek every day to maintain and support the world's most valuable technology.

Coping with Coronavirus: How Veritek has been proud to support our customers, our staff, the NHS and the nation in these unprecedented times.

Veritek would like to thank all of our customers, suppliers and partners for their support during these times, and wish that you all stay safe and well.