Medical & Dental Case Study

Specialist healthcare equipment support for Roche Diagnostics

Key Points

  • Roche Diagnostics sought technical support on call for unpredictable demand peaks, requiring maximum flexibility
  • OEM training ensured Veritek’s engineers shared Roche Diagnostic’s highly specialised knowledge and expertise  
  • Medical / pharmaceutical equipment require immediate fixes, exceptional reliability and accuracy 
  • Veritek’s networks and supply chains allowed rapid response on call, across multiple sites and regions
  • A successful first nationwide project was completed on time and on budget, leading to a second stage

Problem

A world leader in pharmaceuticals and diagnostics, Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients. Its customers rely on its highly specialised medical equipment and digital health applications, including its clinical decision support systems to better manage patient care. Accuracy, reliability and minimal downtimes is essential to making more informed health decisions and improved patient outcomes.

Roche Diagnostics needed field based technical support to complement its own teams during unpredictable peaks in demand, requiring a support partner with exceptionally high standards and maximum flexibility. 

Solution

After winning a tender process, Veritek worked with Roche Diagnostics to analyse data and create a bespoke support plan, allowing immediate deployment of Veritek specialist engineers during urgent demand peaks.

All of Veritek’s specialist engineers already had experience and expertise in complex technologies.

In addition they were given the same OEM training as Roche Diagnostic’s in-house teams, certifying that their knowledge and competency levels met Roche’s exceptional standards.  

Veritek’s widespread network of engineers and seamless management across pan-European territories allowed engineers to be deployed fast to multiple sites over large geographic areas.

 

Results

Veritek completed their first nationwide project for Roche Diagnostics on time and on budget, proving our capabilities in this extremely demanding field. 

As a result, Roche Diagnostics commissioned Veritek for another major rollout across UK-wide healthcare locations. 

Utilising our exceptional flexibility and availability of specialist technical engineers simultaneously across multiple regions, Veritek continues to be commissioned on demand by Roche Diagnostics for rollouts, upgrades, scheduled preventative maintenance and on-call repairs and replacements.

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