Keep print and graphics machinery operating to OEM specifications. Maximise functionality and uptime. Increase print and graphic equipment lifespans
What can a field engineering service partnership do for you?
Work with us and we’ll help you to deliver high-quality after-sales service that will enhance your customers’ satisfaction.
You can expect us to:
Increase your customers’ print and graphic machinery lifespans
Planned preventative maintenance helps your customers meet demand for print jobs and keep machinery operating smoothly and efficiently for longer.
Increase print and machinery performance and uptime
Your customers rely on your equipment to meet production deadlines, demand for high-quality output and highly customised jobs.
We’ll work with your customers to plan maintenance downtime so they can keep print production workflows moving.
Moreover, you can expect us to maximise your customers’ print and graphics machinery functionality and performance by delivering planned preventative maintenance as prescribed by you at your customers’ sites.
Respond to problems quickly
There’s no need for you to expand your facility footprint and increase staff. A repair partnership with us reduces your overheads and costs.
When your customer requires a repair, our fast-acting remote assistance helpdesk and engineers minimise downtime and quickly get print and graphics equipment back in good working order.
Ensure availability and readiness of equipment
When corrective maintenance is required, Veritek can either provide onsite repair or, if needed, organise swap units.
Help you to see maintenance and repair trends
We’ll help you keep track of your customers’ expectations and experience by giving you the maintenance and repair data you need to identify trends and make informed pre-emptive decisions.
Field engineering services and support that enhance your customers’ experience
With Veritek as your service partner, you’re not just outsourcing your field engineering services. You’re getting a trusted, knowledgeable service partner who’ll treat your customers like VIPs.
Our field engineering services help OEMs across Europe to scale up their after-sales service operations and deliver an outstanding customer experience.
Your service level agreement will include:
Strategic reasons for using a field engineering service partner for your print and graphics maintenance and repairs
Reduce overhead costs by giving you fast access to specialist print and graphics machinery expertise
Your Service Level agreement will include KPIs for response times.
Better still, we have local language engineers located strategically throughout Europe.
Ability to scale print and graphics maintenance and support teams quickly
Need to divert resources to an important project? No problem. When you partner with us, we can boost your in-house service capacity when you need us to.
Ability to expand geographical coverage
Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to manufacturers, distributors and print houses across Europe.
Be able to implement upgrades quickly
No longer have to rally precious resources to implement equipment upgrades. Or deal with burdensome problems arising from external factors that make the frequency of upgrades and timing difficult.
Veritek has the resources and staff to deploy print and graphics machinery upgrades cost-effectively and quickly.
Free up in-house engineers’ time to concentrate on high-priority projects while field engineering service partners take care of day-to-day servicing
You can rely on Veritek field engineers to use their electromechanics, computer technology and analytical skills to maintain and repair your print and graphics equipment while you focus on other projects.
In particular, our field engineers:
- Calibrate print and graphics equipment
- Diagnose issues
- Make necessary repairs
Easy setup process
Step one: Define concepts
First off, we’ll determine where you are now:
- Situation analysis
- Your challenges & needs
- Initial sharing of data
- Veritek prepares and presents a support solution
Step two: Refine solutions
After that, we’ll work with you to understand:
- Skills requirements
- How your requirements match with Veritek engineer competence levels
- Project scoping
- Veritek prepares and submits an indicative commercial offer
Step three: Contract
Once you have agreed to our offer in principle, we’ll:
- Define your service level agreement
- Submit our final commercial offer
- Prepare the contractual documentation
Step four: Implementation
Finally, to get your service level agreement up and running, we’ll:
- Establish project team
- Agree on milestones
- Train our engineers
- Synchronise data and systems
- Define procedures
- Agree on reporting requirements
- GO LIVE!
Service level agreement pricing
Many factors go into pricing service level agreements, including equipment complexity, the scope of service required, locations, etc.
OEM partners, we work with
Veritek supports thousands of devices for major manufacturers and industry leaders, including EFI, Epson, Esko and HP.
Read our resources
- Key takeaways from Europe’s leading print show, FESPA 2022
- Field engineering service partnerships explained
- How PPM benefits the environment and helps fuel OEMs’ growth
- Is sales growth outstripping your ability to provide after-sales service?
- 7 reasons why you shouldn’t neglect planned preventative maintenance
- 3 compelling reasons to use a field engineering support partner for equipment upgrades
- How to clear an installation backlog caused by parts delays
- Why repair centre support should be part of an OEM’s customer success story
- In-house or outsourced after-sales field engineering service support. Which should you choose?
- Key takeaways from The Print Show 2022
- How to overcome the ripple effect of re-shoring on after-sales service
- Why demand for remote assistance for equipment manufacturers’ customers is increasing
- Computer to plate
- Flatbed and roll-to-roll
- Packaging & label printing
- Liquid electrophotography (LEP)
- Dye sublimation printing
- Cutting Tables
- Direct to garment & textile printing
Onsite field engineering services
You can expect Veritek Field Engineers to assist you with:
- Equipment installations
- Onsite break/fit
- Planned preventative maintenance
- Equipment Moves
- FCO/modification deployment
- Onsite training for end-users
- Electrical Safety Testing
Back-office help desk support
Collaborate with your field service partner with ease. Veritek’s back-office helpdesk support provides:
Multi-lingual technical support helpline: Prioritises urgent issues to make sure we respond to them on time
Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.
Job logging: Provides you with greater accountability.
Job management: We route jobs to engineers best suited to handle them.
Remote resolution: We minimise downtime and increase response and resolution times by providing remote expertise that matches the problem.
Device upgrades: We scale your capacity to carry out high-volume work easily and cost-effectively.
Reporting: We track metrics that are important to your goals and identify customer trends
Repair centre support
Depend on our OEM-trained experts to identify issues quickly and get repair jobs done.
- Bench Repairs
- Back to Base
- Swap Services
Parts & logistics
Easily store, track and organise parts and resources. At the same time, maximise efficiency.
- Parts Management
- Calibration services