Industry sector expertise | Printing and graphics

Field engineering support for print and graphics OEMs

Keep print and graphics machinery operating to OEM specifications. Maximise functionality and uptime. Increase print and graphic equipment lifespans

What can a field engineering service partnership do for you?

Work with us and we’ll help you to deliver high quality after-sales service that will enhance your customers’ satisfaction.

You can expect us to:

Increase your customers’ print and graphic machinery lifespans

Planned preventative maintenance helps your customers meet demand for print jobs and keep machinery operating smoothly and efficiently for longer.

Increase print and machinery performance and uptime

Your customers rely on your equipment to meet production deadlines, demand for high-quality output and highly customised jobs.  

We’ll work with your customers to plan maintenance downtime so they can keep print production workflows moving.

Moreover, you can expect us to maximise your customers’ print and graphics machinery functionality and performance by delivering planned preventative maintenance as prescribed by you at your customers’ sites.

Respond to problems quickly

There’s no need for you to expand your facility footprint and increase staff. A repair partnership with us reduces your overheads and costs.

When your customer requires a repair, our fast-acting helpdesk and engineers minimise downtime and quickly get print and graphics equipment back in good working order.

Ensure availability and readiness of equipment

When corrective maintenance is required, Veritek can either provide onsite repair or, if needed, organise swap units.

Help you to see maintenance and repair trends

We’ll help you keep track of your customers’ expectations and experience by giving you the maintenance and repair data you need to identify trends and make informed pre-emptive decisions.

Field engineering services and support that enhance your customers’ experience

With Veritek as your service partner, you’re not just outsourcing your field engineering services. You’re getting a trusted, knowledgeable service partner who’ll treat your customers like VIPs.

Our field engineering services help OEMs across Europe to scale up their after-sales service operations and deliver an outstanding customer experience.

Your service level agreement will include:

Field Engineering

Helpdesk & Support

Repairs

Strategic reasons for using a field engineering service partner for your print and graphics maintenance and repairs

Reduce overhead costs by giving you fast access to specialist print and graphics machinery expertise

Your Service Level agreement will include KPIs for response times.

Better still, we have local language engineers located strategically throughout Europe.

Ability to scale print and graphics maintenance and support teams quickly

Need to divert resources to an important project? No problem. When you partner with us, we can boost your in-house service capacity when you need us to.

Ability to expand geographical coverage

Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to manufacturers, distributors and print houses across Europe.

Be able to implement upgrades quickly

No longer have to rally precious resources to implement upgrades. Or deal with burdensome problems arising from external factors that make the frequency of upgrades and timing difficult.

Veritek has the resources and staff to deploy print and graphics machinery upgrades cost-effectively and quickly.

Free up in-house engineers’ time to concentrate on high-priority projects while field engineering service partners take care of day-to-day servicing

You can rely on Veritek field engineers to use their electromechanics, computer technology and analytical skills to maintain and repair your print and graphics equipment while you focus on other projects.

In particular, our field engineers:

  • Calibrate print and graphics equipment
  • Diagnose issues
  • Make necessary repairs

Easy setup process

Step one: Define concepts

First off, we’ll determine where you are now:

  • Situation analysis
  • Your challenges & needs
  • Initial sharing of data
  • Veritek prepares and presents a support solution

Step two: Refine solutions

After that, we’ll work with you to understand:

  • Skills requirements
  • How your requirements match with Veritek engineer competence levels
  • Project scoping
  • Veritek prepares and submits an indicative commercial offer

Step three: Contract

Once you have agreed to our offer in principle, we’ll:

  • Define your service level agreement
  • Submit our final commercial offer
  • Prepare the contractual documentation

Step four: Implementation

Finally, to get your service level agreement up and running, we’ll:

  • Establish project team
  • Agree on milestones
  • Train our engineers
  • Synchronise data and systems
  • Define procedures
  • Agree on reporting requirements
  • GO LIVE!

Service level agreement pricing

Many factors go into pricing service level agreements, including equipment complexity, the scope of service required, locations, etc.

So get in touch with us for a custom proposal.

OEM partners, we work with

Veritek supports thousands of devices for major manufacturers and industry leaders, including EFI, Epson, Esko and HP.

Read our resources

We Support:

  • Prepress
  • Workflow
  • Computer to plate
  • Flatbed and roll-to-roll
  • Packaging & label printing
  • Corrugated
  • Inkjet
  • Flexography
  • Offset
  • Liquid electrophotography (LEP)
  • Dye sublimation printing
  • Finishing
  • Cutting Tables
  • Direct to garment & textile printing

Veritek Offers:

Onsite field engineering services

You can expect Veritek Field Engineers to assist you with:

  • Equipment installations
  • Onsite break/fit
  • Planned preventative maintenance
  • Equipment Moves 
  • FCO/modification deployment 
  • Upgrades 
  • De-commissions 
  • Onsite training for end-users
  • Electrical Safety Testing

Back-office help desk support

Collaborate with your field service partner with ease. Veritek’s back-office helpdesk support provides:

24/7 multi-lingual technical support helpline: Prioritises urgent issues to make sure we respond to them on time

Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.

Job logging: Provides you with greater accountability.

Job management: We route jobs to engineers best suited to handle them.

Remote resolution: We minimise downtime and increase response and resolution times by providing remote expertise that matches the problem.

Device upgrades: We scale your capacity to carry out high-volume work easily and cost-effectively.

Reporting: We track metrics that are important to your goals and identify customer trends

Repair centre support

Depend on our OEM-trained experts to identify issues quickly and get repair jobs done. 

  • Bench Repairs
  • Back to Base 
  • Swap Services
  • Pre-staging
  • Commissioning

Parts & logistics

Easily store, track and organise parts and resources. At the same time, maximise efficiency.

  • Warehousing
  • Parts Management
  • Calibration services
  • Logistics

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How we’ve helped our customers

The required modifications were completed successfully to all 187 printers within the designated six months timescale and within budget, while meeting HP’s extremely high standards. 

Read Case Study

Global printing brand Epson needed an elite, dynamic technical support partner which could grow with its customer base.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Call now to get started

We’re ready to give you gold standard technical support – give us a call so we can discuss the details