Industries

Specialist support and service for ophthalmic instruments & equipment

With ten years’ experience of providing technical support to leading optical equipment manufacturers and end users, Veritek are now trusted by major opthalmologists, optometrists and lab technicians across Europe.

For OEMs like Topcon, we provide exceptional post-sales service. For end users such as Boots Opticians, we guarantee the smooth post-warranty running of major equipment and ophthalmic instruments.

Across Europe, our multilingual network of technical engineers can be dispatched with one call to our 24/7 capable central helpline. It means a fast, gold standard service – for planned or reactive maintenance, on-call same-day repairs or major instillations and upgrades.

Wherever you are, Veritek’s specialist ophthalmic engineers have the expertise to ensure that your clinical instruments and equipment are precisely calibrated, up to date and dependably reliable.

We Support:

  • Field screeners
  • Optical coherence tomography (OCTs)
  • Auto refractors / Refraction units
  • Dispensing Focimeters
  • Lensmeters
  • Tonometers
  • NCT
  • Slit Lamps
  • Keratometers
  • Chart Projectors
  • Phoroptors
  • Lens edging equipment
  • Retinal Cameras
  • Ophthalmic Stands

Veritek Offers:

  • 24/7 capable, multilingual technical support helpline
  • Same-day repairs
  • Remote resolution and diagnostic solutions
  • Multilingual, pan-European technical support
  • Manufacturer-trained technical engineers
  • Equipment installation services
  • Four European bases
  • Field service device upgrades
  • Remote diagnostics and support
  • Planned preventative maintenance (PPM)
  • Break/fix on site visits
  • Service contracts

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How we’ve helped our customers

Veritek provides full repair services for Barco, its distributors and its UK customers, using Veritek’s high specification back-to-base repair facilities.

Read Case Study

Veritek and Boots Opticians is fast approaching 10 years of partnership, in that time, and with many adjustments to Boots Opticians requirements, Veritek continue to be flexible, proactive and methodical in their solution-based service model.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Call now to get started

We’re ready to give you gold standard technical support – give us a call so we can discuss the details