Field engineering support for photo imaging equipment OEMs
Keep photo imaging equipment, including photo-finishing kiosks, wet and dry mini-labs and associated IT peripherals, operating to OEM specifications. Maximise functionality and uptime. Increase photo imaging equipment lifespans
What can a field engineering service partnership do for you?
Work with us, and we’ll help you deliver high-quality after-sales service, including planned preventative maintenance and emergency response for photo imaging equipment breakdowns to enhance your customers’ satisfaction.
You can expect us to:
Increase your photo imaging equipment lifespans
Planned preventative maintenance helps your customers meet their demand for high-quality photography and video and keep equipment operating smoothly and efficiently for longer.
Increase photo imaging performance and uptime
Your customers rely on your equipment to deliver maximum productivity, extensive media handling capabilities and outstanding quality every time.
We’ll work with your customers to plan maintenance downtime so they can ensure peak operational performance.
Moreover, you can expect us to maximise your customers’ photo imaging equipment functionality and performance by delivering planned preventative maintenance as prescribed by you at your customers’ sites.
Respond to problems quickly
There’s no need for you to expand your facility footprint and increase staff. A repair partnership with us reduces your overheads and costs.
When your customer requires a repair, our fast-acting remote assistance helpdesk and onsite field engineers minimise downtime and quickly get photo imaging equipment back in good working order.
Ensure availability and readiness of equipment
When corrective maintenance is required, Veritek can either provide onsite repair or, if needed, organise swap units.
See maintenance and repair trends
We’ll help you keep track of your customers’ expectations and experience by giving you the maintenance and repair data you need to identify trends and make informed pre-emptive decisions.
Field engineering services and support that enhance your customers’ experience
With Veritek as your service partner, you’re not just outsourcing your field engineering services. You’re getting a trusted, knowledgeable service partner who’ll treat your customers like VIPs.
Our field engineering services help photo imaging OEMs across Europe to scale up after-sales service operations and deliver an outstanding customer experience.
Your service level agreement will include:
Strategic reasons for using a field engineering service partner for your photo imaging equipment maintenance and repairs
Reduce overhead costs by giving you fast access to specialist photo imaging equipment expertise
Your Service Level agreement will include KPIs for response times.
Better still, we have local language engineers located strategically throughout Europe.
Ability to scale photo imaging equipment maintenance and support teams quickly
Need to divert resources to an important project? No problem. When you partner with us, we can boost your in-house service capacity when needed.
Ability to expand geographical coverage
Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to photo imaging manufacturers across Europe.
Be able to implement upgrades quickly
No longer have to rally precious resources to implement upgrades. Or deal with burdensome problems arising from external factors that make the frequency of upgrades and timing difficult.
Veritek has the resources and staff to deploy photo imaging equipment upgrades cost-effectively and quickly.
Free up in-house engineers’ time to concentrate on high-priority projects while field engineering service partners take care of day-to-day servicing
You can rely on Veritek field engineers to use their electromechanics, computer technology and analytical skills to maintain and repair your photo imaging equipment while you focus on other projects.
In particular, our field engineers:
- Camera and lens calibration
- Diagnose issues
- Make necessary repairs
Easy setup process
Step one: Define concepts
First off, we’ll determine where you are now:
- Situation analysis
- Your challenges & needs
- Initial sharing of data
- Veritek prepares and presents a support solution
Step two: Refine solutions
After that, we’ll work with you to understand:
- Skills requirements
- How your requirements match with Veritek engineer competence levels
- Project scoping
- Veritek prepares and submits an indicative commercial offer
Step three: Contract
Once you have agreed to our offer in principle, we’ll:
- Define your service level agreement
- Submit our final commercial offer
- Prepare the contractual documentation
Step four: Implementation
Finally, to get your service level agreement up and running, we’ll:
- Establish project team
- Agree on milestones
- Train our engineers
- Synchronise data and systems
- Define procedures
- Agree on reporting requirements
- GO LIVE!
Service level agreement pricing
Many factors go into pricing service level agreements, including equipment complexity, the scope of service required, locations, etc.
So get in touch with us for a custom proposal.
Read our resources
- Key takeaways from Europe’s leading print show, FESPA 2022
- Field engineering service partnerships explained
- How PPM benefits the environment and helps fuel OEMs’ growth
- Is sales growth outstripping your ability to provide after-sales service?
- 7 reasons why you shouldn’t neglect planned preventative maintenance
- 3 compelling reasons to use a field engineering support partner for equipment upgrades
- How to clear an installation backlog caused by parts delays
- Why repair centre support should be part of an OEM’s customer success story
- In-house or outsourced after-sales field engineering service support. Which should you choose?
- How to overcome the ripple effect of re-shoring on after-sales service
- Why demand for remote assistance for equipment manufacturers’ customers is increasing
We Support:
- Photo Finishing Kiosks
- Wet Lab Printers
- Dry Lab Printers
- Scanner Tables
- Film Processors
- Wide Format Printers
- Dye Sub Printers
Veritek Offers:
Types of field engineering support we offer and how they work:
Onsite photo imaging equipment field engineering services
You can expect Veritek’s Photo Imaging Equipment Field Engineers to assist you with:
- Equipment installations
- Onsite break/fit
- Planned preventative maintenance
- Equipment Moves
- FCO/modification deployment
- Upgrades
- De-commissions
- Onsite training for end-users
- Electrical Safety Testing
- Central Network Operation Centre (NOC)
Back-office help desk support
Collaborate with your field service partner with ease. Veritek’s back-office helpdesk support provides:
Multilingual technical support helpline: Prioritises urgent issues to make sure we respond to them on time
Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.
Job logging: Provides you with greater accountability.
Job management: We route jobs to engineers best suited to handle them.
Remote resolution: We minimise downtime and increase response and resolution times by providing remote expertise that matches the problem.
Device upgrades: We scale your capacity to carry out high-volume work quickly and cost-effectively.
Reporting: We track metrics that are important to your goals and identify customer trends
Repair centre support
Depend on our OEM-trained experts to identify issues quickly and get repair jobs done.
- Bench Repairs
- Back to Base
- Swap Services
- Pre-staging
- Commissioning
Parts & logistics
Easily store, track and organise parts and resources. At the same time, maximise efficiency.
- Warehousing
- Parts Management
- Calibration services
- Logistics
Onsite field engineering services
You can expect Veritek Field Engineers to assist you with:
- Equipment installations
- Onsite break/fit
- Planned preventative maintenance
- Equipment Moves
- FCO/modification deployment
- Upgrades
- De-commissions
- Onsite training for end-users
- Electrical Safety Testing
Back-office help desk support
Collaborate with your field service partner with ease. Veritek’s back-office helpdesk support provides:
Multilingual remote technical support helpline: Prioritises urgent issues to make sure we respond to them on time
Customer services: We keep all relevant stakeholders updated during the job cycle, thus reducing calls to the OEM.
Job logging: Provides you with greater accountability.
Job management: We route jobs to engineers best suited to handle them.
Remote resolution: We minimise downtime and increase response and resolution times by providing remote expertise that matches the problem.
Device upgrades: We scale your capacity to carry out high-volume work quickly and cost-effectively.
Reporting: We track metrics that are important to your goals and identify customer trends
Repair centre support
Depend on our OEM-trained experts to identify issues quickly and get repair jobs done.
- Bench Repairs
- Back to Base
- Swap Services
- Pre-staging
- Commissioning
Parts & logistics
Easily store, track and organise parts and resources. At the same time, maximise efficiency.
- Warehousing
- Parts Management
- Calibration services
- Logistics
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How we’ve helped our customers
Fujifilm and its end users were highly satisfied with the service provided by Veritek, with the project successfully completed across the UK, on time and within budget.
Read Case Study
Call now to get started
We’re ready to give you gold standard technical support – give us a call so we can discuss the details
With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.
EMEA GSS Operational Development Manager, HP Graphics
The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.
Head of UK Business, Topcon
Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.
Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.
Chairman and CEO, GDC Technology Ltd
By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product
Customer Care Manager Barco UK & Ireland
Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.
Director, Fujifilm
In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.
Category Manager, Boots