Field engineering support for robot and cobot OEMs

Keep robots and cobots operating to OEM specifications. Maximise functionality and uptime. Increase robot and cobot lifespans

What can a field engineering service partnership do for you?

Work with us, and we’ll enhance your robot and cobot after-sales operational efficiency and customer satisfaction.

You can expect us to:

Increase your robots’ and cobots’ lifespans

Planned preventative maintenance helps your customers monitor and manage their robots’/cobots’ health and keep them operating smoothly and efficiently for longer.

Increase robot and cobot performance and uptime

We’ll work with your customers to plan downtime for maintenance so that they can keep their production lines and operations moving.

Moreover, you can expect us to maximise your customers’ robot and cobot functionality and performance by delivering planned preventative maintenance as prescribed by you at your customers’ sites.

Respond to problems quickly

There’s no need for you to expand your facility footprint and increase staff. A repair partnership with us reduces your overheads and costs.

When your customer requires a repair, our fast-acting remote assistance helpdesk and engineers minimise downtime and quickly get robots and cobots back in good working order.

Ensure availability and readiness of equipment

When corrective maintenance is required, Veritek can either provide onsite repair, or if needed organise swap units.

Help you to see maintenance and repair trends

We’ll help you keep track of your customers’ expectations and experience by giving you the maintenance and repair data you need to identify trends and make informed pre-emptive decisions.

Field engineering services and support that enhance your customers’ experience

Strategic reasons for using a field engineering service partner for your robot and cobot maintenance and repairs

Reduce overhead costs by giving you fast access to specialist robot and cobot expertise

Your Service Level agreement will include KPIs for response times.

Better still, we have local language engineers located strategically throughout Europe.

Ability to scale robot and cobot maintenance and support teams quickly

Need to divert resources to an important project? No problem. When you partner with us, we can boost your in-house service capacity when you need us to.

Ability to expand geographical coverage

Get the flexibility and scalability you need to fulfil projects domestically and overseas. Veritek provides field engineering support to robot and cobot OEMs across Europe.

Be able to implement upgrades quickly

No longer have to rally precious resources to implement upgrades. Or deal with burdensome problems arising from external factors that make the frequency of upgrades and timing difficult.

Veritek has the resources and staff to deploy robot and cobot upgrades cost-effectively and quickly.

Free up in-house engineers’ time to concentrate on high priority projects while field engineering service partners take care of day-to-day servicing

You can rely on Veritek field engineers to use their robot electromechanics, computer technology and analytical skills to maintain and repair your robots and cobots while you focus on other projects.

In particular, our field engineers:

• Calibrate your robots and cobots
• Diagnose issues
• Make necessary repairs

Easy setup process

Step one: Define concepts

First off, we’ll determine where you are now:

• Situation analysis
• Your challenges & needs
• Initial sharing of data
• Veritek prepares and presents a support solution

Step two: Refine solutions

After that, we’ll work with you to understand:

• Skills requirements
• How your requirements match with Veritek engineer competence levels
• Project scoping
• Veritek prepares and submits an indicative commercial offer

Step three: Contract

Once you have agreed to our offer in principle, we’ll:

• Define your service level agreement
• Submit our final commercial offer
• Prepare the contractual documentation

Step four: Implementation

Finally, to get your service level agreement up and running, we’ll:

• Establish project team
• Agree on milestones
• Train our engineers
• Synchronise data and systems
• Define procedures
• Agree on reporting requirements
• GO LIVE!

Service level agreement pricing

Many factors go into pricing service level agreements, including equipment complexity, the scope of service required, locations, etc.
So get in touch with us for a custom proposal.

OEM partners we work with

Veritek supports thousands of devices for major manufacturers and industry leaders, including Becton Dickinson, Mallinckrodt, Mindray, Philips, Roche Diagnostics and Siemens.

Read our resources

• Field engineering service partnerships explained
• How to reduce service costs to make COBOTs accessible to a rapidly growing SME market
• 8 ways a field engineering service partner benefits cobotic OEMs’ go-to-market strategies
• How PPM benefits the environment and helps fuels OEMs’ growth
• Why repair centre support should be part of an OEM’s customer success story
• In-house or outsourced after-sales field engineering service support. Which should you choose?
• How to overcome the ripple effect of re-shoring on after-sales service
• Why demand for remote assistance for equipment manufacturers’ customers is increasing
• Key takeaways from The Pharmacy Show 2022

Types of field engineering support we offer and how they work