Services - Field Engineering

Field service engineers & preventative planned maintenance

When you have complex, specialist equipment across multiple sites or regions, it’s essential to have expert, experienced technical support and maintenance services you can rely on.

Look no further. At Veritek, our expertise is in ensuring your equipment runs smooth as clockwork – helping your organisation do the same.

All customers are assigned a dedicated Prince 2 certified project manager, and a fully bespoke SLA. Our 24/7 capable, technical support helpdesk answers calls in multiple languages, with immediate knowledge of your SLAs, sites and equipment.

Why Choose Veritek?

  • 150+ multilingual technical engineers are trained in the most complex technologies. 
  • Our experts are on-call across Europe and beyond at short notice, for time-limited projects across multiple regions allowing maximum versatility
  • Quick response times to meet the manufacturer and/or end user SLAs.

Our 150+ elite, manufacturer-trained electromechanical engineers can be speedily dispatched to your sites across Europe, and across the world. This means you’re always covered, whether its on-site break-fix support, swaps or remote diagnostics.

With successful delivery of thousands of projects from single-system end user installations to major European installations projects on behalf of OEMs and end users, Veritek offers reliable, efficient management of all your technical support logistics.

Our expertise ensures the effortless delivery of pre-planned preventative maintenance.

We ensure flawless project management and planning for major upgrades, rollouts, installations, decommissions or movement of complex technologies – essential if you’re facing peaks or seasonal surges in demand for technical expertise.

Elite, experienced, international and multilingual, Veritek’s electromechanical engineers are a vital addition to your own team of engineers. We hire manage, move and equip our expert engineers, you just tell us what you need doing and where.

Leaving your most experienced engineers free to focus on what you do best – making your business thrive.

We Offer

  • 24/7 capable, multilingual technical support help desk
  • Equipment installation services
  • Device upgrades
  • Legacy equipment support
  • Major rollouts simultaneous across multiple sites
  • Scheduled on-site maintenance
  • Proactive monitoring
  • Remote diagnostics and repair
  • Warranty support
  • On-demand breakdown support
  • Company data insight and analysis service
  • Bench repairs
  • Back to base repairs
  • Swap out replacement service
  • Field engineering support
  • Parts service
  • Third party management
  • Operator training
  • Decommissions
  • Machine Moves
  • Field Change Orders

Discover Other Services

How we’ve helped our customers

The required modifications were completed successfully to all 187 printers within the designated six months timescale and within budget, while meeting HP’s extremely high standards. 

Read Case Study

Roche Diagnostics serves customers spanning the entire healthcare spectrum – from research institutions, hospitals and commercial laboratories to physicians and patients.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Call us now to discuss your needs

Ready to find out more about service plans or technical support? We have a Veritek expert waiting