Articles
Revealed: How a field engineering service partner upholds OEM brand values
How do you know an outsourced field engineering service partner will uphold your brand values and reputation while managing the installation, maintenance, and repair of your mission-critical equipment? Let me guess. You worry your customers’ experience with a partner’s field engineers might not match your team’s. In particular, you worry about how they’ll represent your […]
View Article
Convincing arguments for outsourcing medical device maintenance, calibration and repair services
The ability to capacity plan medical device maintenance, calibration and repair services is a familiar problem. If you’re a medical device OEM, asset health is crucial because your customers rely on your equipment’s performance to avoid the impact of lost clinical time. Moreover, as a supplier to the health sector, you know prevention is better […]
View Article
3 compelling reasons to use a field engineering support partner for equipment upgrades
Implementing equipment upgrades helps your customers improve efficiency, maintain output quality, and keep costs down. But when it comes to delivering large equipment upgrade projects, let’s say with 1000+ users, often, OEMs face the same problems. You need an in-house team with time on their hands to work on your upgrade project. Also, back-office resources […]
View Article
7 reasons why you shouldn’t neglect planned preventative maintenance
“You’re calling to book in planned preventative maintenance? I’m too busy. Call me back in a month.” “We don’t need planned preventative maintenance right now. We’re happy with the way our equipment works.” Advocating for the value of carrying out planned preventative maintenance is a daily task for Veritek’s Customer Service team. Yet the notion […]
View Article
Is sales growth outstripping your ability to provide after-sales service?
Picture this. You’re an OEM with a healthy sales pipeline and experiencing fast sales growth. You have an enthusiastic and loyal customer base. What’s more, you operate in a market with strong demand for your equipment. So what’s the catch? Here’s the thing. Strong demand and fast sales growth are known to put a strain on […]
View Article
Lessons from a Finance Director: Navigating a global crisis
“Everybody has a plan until they get punched in the mouth.” Mike Tyson Mark Harrison is the epitome of a modern Finance Director. He’s smart, ambitious, and driven. Moreover, he enjoys working in fast-paced companies and participating in a successful team. For Mark, finance doesn’t stop with numbers. He believes you can create […]
View Article
3 ways Veritek Global is honouring World Environment Day
World Environment Day, honoured annually, takes place on Sunday 5th June. The day reminds businesses of the work they can do to protect the environment and create a more sustainable and decarbonised world. The theme of this year’s World Environment Day is #OnlyOneEarth. It calls for transformative changes to policies and choices to enable cleaner, greener, […]
View Article
Field engineering service partnerships explained
After-sales service is essential for OEMs that manufacture mission-critical equipment fundamental to their customers’ operations. The longer the life of your equipment assets, the more trust you can build with customers leading to enhanced customer experience, loyalty and repeat business. After that, from a strategic point of view, after-sales service helps you understand how customers […]
View Article
Previous
Let’s get started! Give us a ring
We’re ready to solve your technical support challenges, so give us a call to discuss your needs