Articles
Veritek backs Tomorrow’s Engineers’ Campaign to shine a spotlight on engineering careers
After-sales service drives customer satisfaction, brand loyalty and OEM growth. That’s why we want to inspire young people to consider careers in maintenance and repair, remote technical support and field engineering. Moreover, these reasons are why we’re backing Tomorrow’s Engineers’ Campaign to shine a spotlight on engineering careers. Veritek employs remote technical support technicians, field […]
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[After-sales services datasheet for Medical OEMs] Three areas OEMs can drive customer satisfaction
Veritek has created a new ‘After-Sales Services Datasheet for medical equipment OEMs’. In it, we identify three areas OEMs can drive customer satisfaction. Regular maintenance protects medical equipment, keeps it performing to OEM specifications, ensures its longevity and protects medical OEM customers’ investments. Of course, maintaining equipment health is crucial to the healthcare sector because […]
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4 ways outsourcing after-sales services address OEMs’ biggest challenges
Providing after-sales service, including maintenance, service, and repair is critical for manufacturers as it drives customer satisfaction and leads to brand loyalty. Yet, today, in addition to bringing products to market and providing after-sales services, manufacturers need to address pressing matters such as the COVID-19 recovery and the war in Ukraine, causing supply chain disruption. […]
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Key takeaways from The Pharmacy Show 2022
The Pharmacy Show is one of the most anticipated events on the calendar for pharmacy professionals and medical equipment OEMs. The event provides an opportunity for industry leaders to champion the pharmacy profession. Also, for attendees to learn about and meet with the vendors and suppliers who create the technology helping pharmacists to increase the […]
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Why demand for remote assistance for equipment manufacturers’ customers is increasing
In the move towards product-as-service models, where customers no longer need to buy new equipment but instead pay for upkeep and usage, we’re seeing demand for remote assistance for equipment manufacturers increase. You may think this is surprising given that in the Industrial Internet of Things, where sensors connect the digital to the physical world, […]
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How to overcome the ripple effect of re-shoring on after-sales service
Re-shoring production as a strategy to address supply chain disruption is a topic firmly in business leaders’ eyes. But as customer bases evolve, what does this mean for OEMs’ after-sales operations? In February 2022, the ONS reported that one in 20 British businesses had changed their supply chains due to Brexit, the pandemic, and geopolitical […]
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A crucial aspect of field engineering is availability. How Veritek expands your engineering reach
One of the essential traits of excellent after-sales service is the availability of engineers because no matter your sector, all equipment needs human intervention from time to time. But how do you optimise your in-house resources to ensure efficient delivery? Not having engineers in the right places can cause deployment delays and undermine customer experience. […]
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Key takeaways from The Print Show 2022
There was a danger that the momentous state funeral of Queen Elizabeth II, which marked the culmination of 10 days of UK national mourning, would overshadow The Print Show 2022, held at Birmingham NEC. While the country returned to work after an unplanned bank holiday, the event organisers opened the doors to the show. To […]
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