Articles
7 tips for accurate diagnosis and fast resolution of equipment problems your remote support desk technicians want you to know
A remote support helpdesk provides our OEMs’ customers with access to a large pool of experts with specialist knowledge and skills to quickly resolve equipment issues, reduce downtime, and increase productivity. Remote diagnosis can be a challenging exercise, even for the most experienced technicians. They depend on the information provided by customers to help them […]
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6 ways regular maintenance can help prolong equipment life
Prolonging equipment life with regular maintenance benefits manufacturers by: Generating repeat business Fostering brand loyalty Building a positive reputation Saving costs But most importantly, prolonging equipment life with regular maintenance helps manufacturers achieve sustainability goals by reducing waste and pollution generated by manufacturing and transporting new equipment, conserving natural resources, and reducing energy consumption and […]
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5 After-Sales Services Trends to watch in 2023
2022 was another challenging year for businesses. Faced with an economic downturn, supply chain problems, and a skills gap, business leaders united in finding ways to adapt. The trading conditions taught the after-sales service sector that customer experience and working towards a sustainable future are more important than ever. As we head into 2023, we […]
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What connects the sectors in which Veritek provides after-sales service support?
What if an OEM’s service division could scale up and down after-sales service support when needed without juggling capacity or hiring and training remote and field engineers? It’s a familiar story. Common themes unite OEM service divisions across sectors. They’re all battling soaring inflation, supply chain shortages and a labour and skills gap caused by […]
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2022 in review: Demand in after-sales services grows
The end of 2021 saw us Covid Tested, vaccinated and beginning to escape our digital lives with the reintroduction of small in-person get-togethers. So after a turbulent two years, the start of 2022 felt like a return to normality. But then, while Covid rumbled in the background, the War in Ukraine started, sending shockwaves through […]
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What to buy a field engineer for Christmas
‘Tis the season for giving, and it occurred to me that our field engineers will probably miss Secret Santa because they spend most of their time on the road installing and maintaining mission-critical equipment and fixing technical issues. Not only that, although some of our field engineers will be putting their feet up at the […]
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Key Takeaways from RSNA 2022
Since Röntgen discovered X-rays in 1895, the growing ability to detect illnesses early, combined with growth in portable devices, has led to an increasing demand for medical imaging equipment on a global scale. A by-product of solid market growth in the medical imaging sector is the growing demand for remote support and onsite maintenance of […]
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Ultrasound equipment after-sales service [Case study]
Enabling a publicly listed MedTech OEM to optimise its Southern European sales channels by providing ultrasound equipment after-sales service support Like many manufacturers wanting to increase influence in key market segments, the goal of this after-sales service project was to reduce the MedTech OEM’s reliance on indirect channels and expand its internal capacity to access […]
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