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2022 in review: Demand in after-sales services grows

The end of 2021 saw us Covid Tested, vaccinated and beginning to escape our digital lives with the reintroduction of small in-person get-togethers. So after a turbulent two years, the start of 2022 felt like a return to normality. But then, while Covid rumbled in the background, the War in Ukraine started, sending shockwaves through […]

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What to buy a field engineer for Christmas

‘Tis the season for giving, and it occurred to me that our field engineers will probably miss Secret Santa because they spend most of their time on the road installing and maintaining mission-critical equipment and fixing technical issues. Not only that, although some of our field engineers will be putting their feet up at the […]

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Key Takeaways from RSNA 2022

Since Röntgen discovered X-rays in 1895, the growing ability to detect illnesses early, combined with growth in portable devices, has led to an increasing demand for medical imaging equipment on a global scale. A by-product of solid market growth in the medical imaging sector is the growing demand for remote support and onsite maintenance of […]

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Ultrasound equipment after-sales service [Case study]

Enabling a publicly listed MedTech OEM to optimise its Southern European sales channels by providing ultrasound equipment after-sales service support Like many manufacturers wanting to increase influence in key market segments, the goal of this after-sales service project was to reduce the MedTech OEM’s reliance on indirect channels and expand its internal capacity to access […]

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Veritek celebrates 15 years providing after-sales service for medical OEMs [Infographic]

2022 sees Veritek celebrating 15 years of providing after-sales service for medical OEMs and helping them to: Get the engineering availability they need across Europe Be able to adjust to unplanned or fluctuating workloads Allow customers to plan around unscheduled downtime By providing third-party after-sales service partnerships that give medical OEMs access to: Multi-lingual customer […]

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Understanding After-Sales Service Partnerships: Interview with Veritek Sales Director Adrian Clark

Are you curious to find out how an outsourced after-sales service partnership can help you to grow your medical OEM business? Adrian Clark trained as an electronic design engineer, then moved into Sales and Marketing while working for large corporate OEMs. Three years ago, he decided to take up an offer to help grow Veritek, […]

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How building sustainable after-sales services will help shape OEMs’ success in the future

As 10th annual Tomorrow’s Engineers Week (7-11 November 2022) draws to a close, Sales and Marketing Director Adrian Clark looks at how building sustainable after-sales services will help shape OEMs’ success in the future After-sales service, including remote technical support, onsite field engineering services and repair centre support, is a primary driver of customer satisfaction, brand […]

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Scaling capacity to provide radiology equipment servicing: What Medical OEMs need to know

On 8th November, radiologists worldwide celebrated The International Day of Radiology. But did you know that only some engineers can service radiology equipment? The point is this. Engineers carrying out inspection, servicing and repairing radiology equipment must have specialist certification. If you’re a medical OEM considering scaling up your capacity to provide radiology equipment servicing, […]

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