Articles
Why should break/fix support form part of your equipment maintenance strategy?
It’s a question customers often ask. But the simple fact is this. While predictive sensors and warning systems make machinery more reliable by predicting issues, they cannot physically resolve problems. This is why break/fix support is essential to any service division’s maintenance strategy. In this post, we explain what a comprehensive maintenance strategy includes and […]
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Discover the parallels between marriage & service level agreements
What has marriage got to do with a long-term service level agreement to provide after-sales services in the form of remote support, onsite field engineering visits and repairs? Great, as is the difference between the two contracts; they share striking similarities. Let me explain. For starters, just like a marriage is a legally recognised union […]
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7 Biggest OEM after-sales services challenges and how to solve them
By the time you reach the end of this page, you’ll know exactly how to solve the most common OEM after-sales services challenges Running an OEM after-sales services operation can be challenging if you manufacture high-value and mission-critical products because it requires complex capacity planning. Plus, having a sizeable geographical reach and agility to scale […]
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How apprenticeships and the Career Transition Partnership help Veritek fill the field engineering resource gap
It’s a well-documented problem. How to fill a field engineering skills gap left by: An ageing workforce As the population ages, many experienced field engineers are retiring. New engineers are needed to replace them. Profession with an image problem One of the reasons why young people shy away from careers in field engineering is the […]
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7 tips for accurate diagnosis and fast resolution of equipment problems your remote support desk technicians want you to know
A remote support helpdesk provides our OEMs’ customers with access to a large pool of experts with specialist knowledge and skills to quickly resolve equipment issues, reduce downtime, and increase productivity. Remote diagnosis can be a challenging exercise, even for the most experienced technicians. They depend on the information provided by customers to help them […]
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6 ways regular maintenance can help prolong equipment life
Prolonging equipment life with regular maintenance benefits manufacturers by: Generating repeat business Fostering brand loyalty Building a positive reputation Saving costs But most importantly, prolonging equipment life with regular maintenance helps manufacturers achieve sustainability goals by reducing waste and pollution generated by manufacturing and transporting new equipment, conserving natural resources, and reducing energy consumption and […]
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5 After-Sales Services Trends to watch in 2023
2022 was another challenging year for businesses. Faced with an economic downturn, supply chain problems, and a skills gap, business leaders united in finding ways to adapt. The trading conditions taught the after-sales service sector that customer experience and working towards a sustainable future are more important than ever. As we head into 2023, we […]
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What connects the sectors in which Veritek provides after-sales service support?
What if an OEM’s service division could scale up and down after-sales service support when needed without juggling capacity or hiring and training remote and field engineers? It’s a familiar story. Common themes unite OEM service divisions across sectors. They’re all battling soaring inflation, supply chain shortages and a labour and skills gap caused by […]
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