Services - Repair Centre Support

Mission-critical equipment repair centre support

Get mission-critical equipment up and running when uptime is essential

The longer we keep your equipment running, the better it is for the planet. 

Our state of the art repair facilities makes it easy to increase asset longevity, increase uptime and boost customer satisfaction.

Here's how it works:

Bench repairs

Have a customer that has damaged your equipment? Our expert technicians can diagnose the problem and restore your equipment to its original condition using only your precision-engineered parts.

Typical equipment repaired by our technicians includes ophthalmic and diagnostic equipment, digital cinema projectors and security devices.

Back to base swap services

According to your recommendations, our technicians will organise a swap if a repair needs more work.

Refurbishment

Our comprehensive workspace enables the complete refurbishment and assembly of larger equipment.

Your customers will benefit from facilities including:

Dedicated dark room 

Here, we test digital cinema projectors.

Dust-free clean room 

Here, we calibrate delicate diagnostic tools.

Track repair progress

Our service management system records every stage of repair work, part management and process.

Prestaging / pre-delivery installation (PDI) service 

Get your customers off to the right start. We can unbox, set up, and test your customers' equipment to make it safe and ready to use. 

Spot trends

Enhance your margins and your customers' machine uptime and satisfaction with detailed feedback, insights, data analysis and trend spotting.

Take advantage of our Training Centre 

Ensure smooth installation, calibration, maintenance and repair of your high-quality precision engineered equipment.

Our state of the art training centres gives you the facilities you need to provide premium training for our technicians and engineers.

The facilities are also ideal for train-the-trainer sessions and end-user training.

Why Choose Veritek?

  • We keep pace with manufacturing trends: We have the competence to service complex technology that combines mechanics with software
  • Robotics maintenance and service skills: Our team includes OEM-trained certified professionals
  • OEM’s choice for mission-critical equipment: Start-up support, routine maintenance and emergency response maximise the performance and lifespan of mission-critical equipment
  • Wide geographical reach: We have engineers strategically located across Europe 
  • Scale quickly and easily: Scale your field service capabilities as you need. We grow with your business, so you’ll always have the right capacity
  • Service exclusive: We don’t sell products. We don’t sell equipment. Consider us an extension of your team

We Offer

  • 24/7 capable multilingual technical support help desk
  • Equipment installation services
  • Device upgrades
  • Major rollouts simultaneous across multiple sites
  • Scheduled on-site maintenance
  • Proactive monitoring
  • Remote diagnostics and repair
  • Warranty support
  • On-demand breakdown support
  • Company data insight and analysis service
  • Bench repairs
  • Back to base repairs
  • Swap out replacement service
  • Field engineering support
  • Parts service
  • Third party management
  • Operator training
  • Decommissions
  • Machine Moves
  • Field Change Orders

Discover Other Services

How we’ve helped our customers

Veritek provides full repair services for Barco, its distributors and its UK customers, using Veritek’s high specification back-to-base repair facilities.

Read Case Study

Dyson is one of the world’s best known, and best loved, domestic brand names. It chooses its partners wisely to protect its excellent market reputation.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Let’s get started! Give us a ring

We’re ready to solve your technical support challenges, so give us a call to discuss your needs