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Veritek has successfully renewed its ISO9001 certification for quality management
November 2022: Veritek Global, a pan-European field engineering service specialist, today announced it has successfully renewed its ISO9001 certification for its UK headquarters. External auditors NQA awarded Veritek the ISO9001 certificate after a four-day external audit, which found that Veritek had met ISO’s globally recognised quality management standards. ISO, an independent, non-governmental international organisation, evaluates […]
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How building sustainable after-sales services will help shape OEMs’ success in the future
As 10th annual Tomorrow’s Engineers Week (7-11 November 2022) draws to a close, Sales and Marketing Director Adrian Clark looks at how building sustainable after-sales services will help shape OEMs’ success in the future After-sales service, including remote technical support, onsite field engineering services and repair centre support, is a primary driver of customer satisfaction, brand […]
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Scaling capacity to provide radiology equipment servicing: What Medical OEMs need to know
On 8th November, radiologists worldwide celebrated The International Day of Radiology. But did you know that only some engineers can service radiology equipment? The point is this. Engineers carrying out inspection, servicing and repairing radiology equipment must have specialist certification. If you’re a medical OEM considering scaling up your capacity to provide radiology equipment servicing, […]
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Veritek backs Tomorrow’s Engineers’ Campaign to shine a spotlight on engineering careers
After-sales service drives customer satisfaction, brand loyalty and OEM growth. That’s why we want to inspire young people to consider careers in maintenance and repair, remote technical support and field engineering. Moreover, these reasons are why we’re backing Tomorrow’s Engineers’ Campaign to shine a spotlight on engineering careers. Veritek employs remote technical support technicians, field […]
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[After-sales services datasheet for Medical OEMs] Three areas OEMs can drive customer satisfaction
Veritek has created a new ‘After-Sales Services Datasheet for medical equipment OEMs’. In it, we identify three areas OEMs can drive customer satisfaction. Regular maintenance protects medical equipment, keeps it performing to OEM specifications, ensures its longevity and protects medical OEM customers’ investments. Of course, maintaining equipment health is crucial to the healthcare sector because […]
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4 ways outsourcing after-sales services address OEMs’ biggest challenges
Providing after-sales service, including maintenance, service, and repair is critical for manufacturers as it drives customer satisfaction and leads to brand loyalty. Yet, today, in addition to bringing products to market and providing after-sales services, manufacturers need to address pressing matters such as the COVID-19 recovery and the war in Ukraine, causing supply chain disruption. […]
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Key takeaways from The Pharmacy Show 2022
The Pharmacy Show is one of the most anticipated events on the calendar for pharmacy professionals and medical equipment OEMs. The event provides an opportunity for industry leaders to champion the pharmacy profession. Also, for attendees to learn about and meet with the vendors and suppliers who create the technology helping pharmacists to increase the […]
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Why demand for remote assistance for equipment manufacturers’ customers is increasing
In the move towards product-as-service models, where customers no longer need to buy new equipment but instead pay for upkeep and usage, we’re seeing demand for remote assistance for equipment manufacturers increase. You may think this is surprising given that in the Industrial Internet of Things, where sensors connect the digital to the physical world, […]
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