Become more efficient in delivering planned maintenance for industrial graphics equipment
Buying industrial graphics equipment is your customers’ first step in achieving their high-value and high-volume production goals.
But the story doesn’t end there. After purchase, scheduling planned maintenance is essential to ensuring your customers’ mission-critical equipment can deliver on prodigious demands for throughput and quality.
Regular planned maintenance also reduces the need to adjust capacity for urgent break/fix calls.
Of course, your in-house engineers are in high demand due to the specialised nature of industrial graphics machinery equipment.
So how do you meet the capacity demands for essential planned maintenance?
Here’s where a third-party maintenance partner specialising in providing planned maintenance to OEMs in the industrial graphics sector can help.
What is a third-party maintenance partner?
A pure-play third-party provider focusing solely on OEM services, including installation, maintenance, repair, and refurbishment of industrial graphics equipment, can provide a valuable OEM resource.
Especially when delivering planned maintenance, a predictable, repeatable, low-risk, and time-consuming task essential to ensuring equipment operates efficiently, effectively and safely.
To illustrate. Because third-party maintenance partners specialise in a particular area of expertise, they develop the skills, knowledge and experience necessary to efficiently and effectively deliver service organisation procedures and processes.
Not only that, but third-party maintenance partners also have economies of scale that allow them to provide services at a lower cost than their clients could achieve in-house.
Here’s how this works. A third-party maintenance partner can spread their fixed costs over multiple clients, making it more cost-effective to provide specialised services.
Beyond that, without competing distractions from other business functions, a third-party maintenance partner can concentrate on improving the quality of its services and staying up-to-date with the latest industry technologies and best maintenance practices.
What can third-party support in delivering planned maintenance do for your industrial graphic equipment manufacturing business?
The additional capacity a service level agreement with a third-party maintenance partner provides frees OEMs’ internal maintenance engineers to work on other high-value projects such as root cause analysis and growth and expansion projects.
During a third-party planned maintenance visit, an industrial graphic equipment technician trained on your equipment will inspect the equipment and perform routine maintenance tasks such as calibration, software updates, cleaning, and replacing worn parts.
They may also identify and address potential issues before they become significant, helping prevent breakdowns and minimise downtime.
5 ways a third-party maintenance partner enhances the efficiency of delivery of planned maintenance visits
- Scheduling: Industrial graphics manufacturers must coordinate with their customers’ busy production schedules to arrange preventative maintenance visits conveniently for both parties. A third-party partner whose job is only to provide maintenance services will have the flexibility to overcome this challenge.
- Geographical reach: A third-party maintenance partner will have a large pool of engineers in the right places so that your organisation can complete planned maintenance visits faster and more efficiently.
- Communication: A maintenance engineer specialising in the industrial print sector understands the print industry’s language, terminology, and business. Therefore, you can be confident the technician will communicate effectively, deliver enhanced customer service, be good at troubleshooting, and practice work efficiency, among other things.
- Job management: Effective manufacturer and customer communication are crucial for successful planned maintenance services. A third-party partner can help manufacturers keep customers informed of the status of their service requests and provide clear and concise information about any issues.
- Cost: Working with a third party provides cost efficiencies because when you work with a third party, you effectively share their resources. This means you get 100% access to the skills and expertise you need, but you don’t need to pay for them 100% of the time.
To sum up
Don’t let contending resources prevent you from delivering the highest standards of planned maintenance services.
Investigate how a third-party maintenance partner with specialist industrial graphics sector expertise can help you become efficient in delivering planned maintenance and customer satisfaction in the long run.
And finally
Interested in learning more about our third-party after-sales service support for industrial print and graphics OEMs?
Our datasheet, ‘Empowering industrial print manufacturers to scale after-sales service capacity’, is free and is available for download here.
This blog is relevant to the following Veritek industry sector verticals: