What connects the sectors in which Veritek provides after-sales service support?

What if an OEM’s service division could scale up and down after-sales service support when needed without juggling capacity or hiring and training remote and field engineers?

It’s a familiar story. Common themes unite OEM service divisions across sectors. They’re all battling soaring inflation, supply chain shortages and a labour and skills gap caused by field technicians retiring faster than service divisions can hire and train replacements.

So it is no surprise that service divisions across sectors sometimes need help finding cost-effective strategies and resources to carry out vital after-sales service activities, including installation, scheduled maintenance and repair.

We’re often asked what connects the sectors we support with after-sales services. This article explains.

Where Veritek fits in and what connects the sectors for which we provide support

Most businesses start with a vision of solving a problem. Veritek is no exception.

Founded in 1985, Veritek started to provide independent technical support to the fast-growing photo-lab industry.

As technology has evolved, Veritek learned that its services could benefit the service divisions of OEMs whose products share these similar characteristics:

High-value equipment

First, the equipment Veritek supports represents a significant investment for our OEMs’ customers.

Equipment is mission-critical

Next, our OEMs’ customers rely on the equipment we support for them to operate, especially when equipment downtime or failure adversely impacts operations.

Electro-mechanical devices

After that, Veritek supports equipment that combines electrical and mechanical components to perform a specific function.

Providing support for OEMs operating multi-nationally

Over the years, Veritek has established a solid after-sales service presence in Europe, making it a valuable partner for multinational OEMs.

Consequently, these characteristics connect the sectors in which Veritek provides after-sales service support.

How Veritek found an industry niche

What makes Veritek stand out from other after-sales service providers is that the company exists only to provide after-sales services. Because it doesn’t sell products, the company isn’t in competition with an OEM’s distribution or reseller channels.

For this reason, the value that a service partnership with Veritek provides OEMs across its chosen sectors is helping service divisions leverage people, knowledge and skills across the complete service cycle.

With Veritek’s help, a service division can:

• Solve customers’ problems on the phone
• Solve technical problems in the field
• Return and fix products at base
• Refurbish or recycle products at base

As a result, service divisions can become more agile and adapt to challenging market conditions, such as the ones mentioned above.

Beyond that, a service partnership can provide cost savings and customer satisfaction.

OEM sectors Veritek serves

Medical/Ophthalmic

Veritek keeps medical equipment operating to OEM specifications to guarantee patient and user safety.

Digital cinema

Veritek keeps digital cinema equipment, including projectors, media blocks, and servers, operating to OEM specifications, ensuring the best cinematic experience.

Robotics

Veritek helps OEMs’ robotic and cobotic customers gain maximum return on investment from their high-value equipment by extending service life with regular maintenance and reducing costs associated with unexpected downtime and repairs.

Print and graphics

Veritek keeps print and graphics equipment operating to OEMs’ specifications so their customers can meet production deadlines, demand for high-quality output and highly customised jobs.

Photo imaging

Service partnerships maximise the functionality and uptime of photo imaging equipment, including photo-finishing kiosks, wet and dry mini-labs and associated IT peripherals.

What you can expect from Veritek content in 2023

Veritek is an SME providing niche services to large and multinational OEMs.

Beyond that, our customers are service divisions operating in fast-paced environments.

We set up our blog to provide service divisions with a helpful resource for times when they need to scale their capacity to provide after-sales services.

In 2023 you can expect us to provide digestible tips on the following:

• Quarter 1: After-sales services for digital cinema OEMs
• Quarter 2: After-sales services for print and graphics OEMs
• Quarter 3: After-sales services for robotics OEMs
• Quarter 4: After-sales services for medical OEMs

Along the way, we will provide recaps of the events we attend and comments on service-related trends in the sectors we serve.

We update our blog weekly and promote it via our LinkedIn newsletter and social channels.

Of course, we always love to hear from our readers. Please leave a comment or let us know if there is a topic about which you would like us to write.

This blog is relevant to the following Veritek industry sector verticals:

Medical
Robotics and cobotics
Print & Graphics
Optometry
Digital Cinema
Photo imaging