Articles
Strategies Service Managers Use To Manage Unpredictable Workloads Caused By Mechanical or Software Upgrades
As a Service Manager working for an Original Equipment Manufacturer (OEM), you know the constant balancing act required to maintain smooth operations. Our customers tell us one of their most pressing concerns is managing increased and unpredictable workloads, especially when introducing additional volumes such as mechanical or software upgrades. Our customer base comprises service managers […]
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How German Hospital Reform Impacts Demand for Planned Maintenance
Germany’s healthcare system is undergoing reforms to enhance quality of care and financial sustainability. These changes have profound implications for hospitals and laboratories, especially when buying new equipment. Understanding the impact of the new reforms is also crucial for OEMs and their service teams to maintain operational efficiency and compliance and meet the resulting increased […]
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Can AI Revolutionise Field Engineering and the Service Sector?
Integrating AI into after-sales service operations represents a thought-provoking development in the sector’s approach to problem-solving and efficiency. In an interview with Veritek’s Sales and Marketing Director, Adrian Clark, we explored the potential of AI in after-sales services, particularly within original equipment manufacturers (OEMs) and independent service organisations like Veritek. Field engineering has long relied […]
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Building Trust Through Sustainability: Why OEMs Choose Us as Their Partner
Today, sustainability isn’t just a buzzword—it’s a cornerstone of trust and reliability. Sustainability for a small to medium-sized enterprise (SME) such as Veritek encompasses more than just environmental practices; We aim to build trust through sustainability to ensure our business’s long-term viability and resilience across economic, governance, environmental and long-term collaboration dimensions. Here’s what our […]
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A day in the life of Group Financial Controller Michelle Hau
I’m a single mother of two primary school-aged boys, and a Group Financial Controller, so my mornings are go, go, go! I wake up at 7:00 am. Then, I make the boys packed lunches while getting them ready for my mum to take them to school. Once the boys have left, I make tea or […]
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Key Takeaways from 100% Optical 2024: Insights into the Future of Optometry
100% Optical 2024, Europe’s fastest-growing optical event, once again drew in over 10,000 optical professionals worldwide for its annual showcase of advancements in the sector. Held at ExCel London from February 24th to 26th, the event provided a platform for optometry OEMs to exhibit their cutting-edge technologies. Also, for service providers like Veritek to connect […]
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5 After-Sales Maintenance and Service Trends to Watch In 2024
Driven by new technologies, including AI, enhanced workflow and automation, and the demand for high-quality customer experience, the aftermarket services sector for manufacturers of high-value and mission-critical equipment continues to evolve. With this in mind, here are after-sales maintenance and services trends shaping 2024 and why sustainability continues to influence strategic decision-making. After-sales maintenance and […]
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2023 in review
2023 saw a continuing challenging macroeconomic backdrop for the OEM partners we serve, including: Rising interest rates across Europe set to drive down inflation. Ongoing uncertainty created by various conflicts around the world. Continuing skilled labour shortages. Lingering supply chain disruptions. Meeting the sustainability challenge. With this in mind, in its 2024 manufacturing industry outlook report, […]
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