Articles
The Impact of Retiring Engineers on the Field Engineering Sector
The field engineering sector, a critical component of customer service delivery, is confronting a significant challenge: the retirement of experienced engineers and a shortage of new talent entering the field. This emerging trend has implications for OEMs, particularly as the demand for skilled field engineers grows. Ageing Workforce in Engineering According to the US Bureau […]
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Veritek Iberia S.L.U. Achieves ISO 9001 Certification for Quality Management
Veritek Iberia SLU, part of the Veritek Global Group, is proud to announce that it has successfully obtained ISO 9001:2015 certification from CISQ/RINA. This certification reaffirms its commitment to quality and continuous improvement. ISO 9001 is the internationally recognised quality management system (QMS) standard. Certification confirms organisations meet customer and regulatory requirements. During a comprehensive audit, CISQ/RINA rigorously […]
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The Future is AI: Trends from 2024 Trade Shows Shaping 2025
For original equipment manufacturers (OEMs), staying competitive means not just understanding their customers’ challenges but actively producing solutions to meet them. While attending key trade shows in 2024, we witnessed OEMs using AI to tackle workforce shortages, streamline operations, and enhance user experiences. Here are some of the AI trends that we expect to be […]
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Recap of The Print Show 2024: Highlights and Industry Insights
For the eighth time, The Print Show 2024 in Birmingham brought together exhibitors, manufacturers, and industry professionals to showcase the latest technologies available to the industry, from digital and wide-format solutions to cutting-edge software and finishing systems.Our marketing team attended the show to experience first-hand the mission-critical technology our remote and field engineers support. We […]
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Strategies Service Managers Use To Manage Unpredictable Workloads Caused By Mechanical or Software Upgrades
As a Service Manager working for an Original Equipment Manufacturer (OEM), you know the constant balancing act required to maintain smooth operations. Our customers tell us one of their most pressing concerns is managing increased and unpredictable workloads, especially when introducing additional volumes such as mechanical or software upgrades. Our customer base comprises service managers […]
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How German Hospital Reform Impacts Demand for Planned Maintenance
Germany’s healthcare system is undergoing reforms to enhance quality of care and financial sustainability. These changes have profound implications for hospitals and laboratories, especially when buying new equipment. Understanding the impact of the new reforms is also crucial for OEMs and their service teams to maintain operational efficiency and compliance and meet the resulting increased […]
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Can AI Revolutionise Field Engineering and the Service Sector?
Integrating AI into after-sales service operations represents a thought-provoking development in the sector’s approach to problem-solving and efficiency. In an interview with Veritek’s Sales and Marketing Director, Adrian Clark, we explored the potential of AI in after-sales services, particularly within original equipment manufacturers (OEMs) and independent service organisations like Veritek. Field engineering has long relied […]
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Building Trust Through Sustainability: Why OEMs Choose Us as Their Partner
Today, sustainability isn’t just a buzzword—it’s a cornerstone of trust and reliability. Sustainability for a small to medium-sized enterprise (SME) such as Veritek encompasses more than just environmental practices; We aim to build trust through sustainability to ensure our business’s long-term viability and resilience across economic, governance, environmental and long-term collaboration dimensions. Here’s what our […]
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