Print & GraphicsCase Study

Veritek provides specialist printer maintenance and repair for Epson

Key Points

Epson required a technical support partner able to grow with their customer base
A high degree of quality, reliability and scaleability were all key factors
Veritek OEM trained technical engineers install all wide-format printers across the UK
Planned preventative maintenance and on-call repair services across UK and Ireland.
Response times are faster, increasing customer satisfaction

problem

Global brand Epson maintain its reputation by consistently developing industry leading technology. The company was seeking an elite service partner which could meet the increasing post-sales service demands of Epson’s growing customer base.

Epson identified Veritek as a high quality technical partner with a large team of engineers available throughout the UK and Ireland, with the reach, expertise and potential to meet this growing need.

solution

Veritek is a partner with a scalable business that can keep pace with Epson’s strong UK sales and who will add value to the Epson brand

Peter Figoni
Epson customer service manager

Veritek worked with Epson to identify the scope and needs of its growing customer base and built a flexible support and supply network of dedicated engineers, all fully OEM trained by Epson.

A fast-response on-call repair service was designed across both territories, with full supply lines and warehousing for parts, and a bespoke schedule of planned preventative maintenance (PPM) was designed and put into action.

After a successful transfer, all Epson large format inkjet printer systems sold across the UK and Ireland were professionally installed by Veritek’s technical engineers.

Veritek is a partner with a scalable business that can keep pace with Epson’s strong UK sales and who will add value to the Epson brand

Peter Figoni
Epson customer service manager

results

Veritek now offers installation, breakdown repairs and preventative maintenance to all customers of Epson large format inkjet printers across the UK and Europe.

The flexibility of Veritek’s network of engineering expertise allows us to keep pace with Epson’s growth.

The services offered by Veritek have been highly successful and have reduced their response time, which strengthens customer satisfaction and protects their brand image.