Meet peak demand with a flexible service channel, fully aligned with your sales strategy
One of the biggest challenges in after-sales service is the availability of engineers. Whether you sell directly, through resellers, or via distributors, your customers expect responsive, expert support wherever and whenever they need it.
Not having engineers in the right places can lead to deployment delays, higher costs, and customer dissatisfaction, especially when customers require service to be scheduled around critical downtime windows.
So, how do you optimise resources while ensuring a consistently excellent customer experience?
That’s where a pure-play independent service partner and flexible service channel like Veritek comes in.
Why partner with Veritek?
Always a partner, never a competitor.
We don’t sell products, so we never compete with you or your sales channels. Our sole focus is on maintaining and servicing electromechanical, high-value, and mission-critical equipment on your behalf.
Supporting, not competing with your sales channels
We can support your resellers and distributors with service delivery on your behalf, without ever competing for equipment sales. In other words, your sales channels keep full ownership of the customer relationship, while we provide the technical expertise and flexible coverage to strengthen their delivery of your service expectations.
Expertise on demand
Our shared resource model means our engineers support multiple OEMs every day. Consequently, you’ll gain proven expertise across technologies and brands, exactly when and where you need it, and at a fraction of the cost.
Scalable coverage
Sometimes you’ll need additional resources to handle peak demand or fluctuating workloads. Our shared resource model supports your team without the burden of permanent overhead. You stay cost-efficient while staying responsive.
Pan-European reach, lower cost
We can connect you with our local engineers, helping you deliver faster, more seamless service while reducing travel and accommodation costs and strengthening cultural and language alignment.
Customer satisfaction, reinforced
Every Veritek service interaction happens under your brand. Your customers see you and experience the quality and responsiveness that build long-term loyalty.
Extending your capabilities, not replacing them
Veritek is not here to replace your highly qualified and experienced engineers. We exist to augment your capabilities, enabling you to meet customer demand without compromise.
In short
Delivering exceptional customer experience relies on your engineers being able to quickly and efficiently reach your customers.
Partnering with an independent, pure-play service provider like Veritek gives you a flexible service channel, reach, and expertise to do exactly that, without the cost and complexity of managing it all in-house.
By working with Veritek, OEMs can:
- Gain coverage in the locations you need
- Overcome language and cultural barriers with local engineers
- Scale resources to match unplanned or fluctuating workloads
- Allow customers to plan around unscheduled downtime
- Reduce costs associated with travel
Most importantly, we strengthen, rather than compete with, your sales channels. Because we don’t sell equipment, we pose no threat to your distributors or resellers. Instead, we work behind the scenes to extend their service capabilities, ensuring every customer interaction reinforces your brand.
With Veritek, you maintain full control of the customer and channel relationship while gaining a scalable, cost-efficient partner and flexible service channel that keeps your entire sales ecosystem strong.