[After-sales services datasheet for Medical OEMs] Three areas OEMs can drive customer satisfaction

Veritek has created a new ‘After-Sales Services Datasheet for medical equipment OEMs’. In it, we identify three areas OEMs can drive customer satisfaction.

Regular maintenance protects medical equipment, keeps it performing to OEM specifications, ensures its longevity and protects medical OEM customers’ investments. 

Of course, maintaining equipment health is crucial to the healthcare sector because primary, secondary and tertiary care rely on equipment performance to avoid the impact of lost clinical time.

Suppose you’re a medical OEM and don’t have the in-house resources to deliver regular after-sales preventative maintenance and repair services. 

Or you need to divert resources to another project.

You may consider looking to an external third-party partner for help.

Why sector expertise matters

Maintaining mission-critical medical equipment and devices differs from maintaining other equipment in that service engineers need to overcome challenges such as:

• Knowing how to access clinical environments and maintain hospital hygiene standards while keeping assets in optimum condition
• Scheduling maintenance and repair around busy clinical workloads
• Abiding by PPE requirements 

For this reason, medical equipment maintenance and repair needs to be carried out by specialists who know how to access and work in clinical settings and are familiar with the protocols to handle medical equipment.

So what’s the solution?

To overcome these challenges, we’ve published a new datasheet titled ‘After-Sales Services for Medical OEMs’. 

In addition to explaining how a field engineering service partnership with a specialist in the medical sector works, the datasheet identifies three areas medical OEMs can scale after-sales service capacity to drive customer satisfaction.

If you’re a medical OEM and want to develop and grow a robust after-sales support strategy, you can use the datasheet to learn how to leverage an after-sales service partnership to:

• Get specialist medical sector engineering availability in the domestic and international locations they need

• Adjust capacity to meet the demands of unplanned or fluctuating workloads

• Reduce the cost required to set up and maintain the infrastructure required to provide high-quality first-line and second-line after-sales maintenance and repair support

And ultimately drive customer satisfaction.

The easy-to-read datasheet answers questions and provides helpful information for everyone involved in medical equipment after-sales capacity planning. 

Furthermore, the datasheet includes a case study.

The datasheet titled ‘After-Sales Services for Medical OEMs’ is free and is available for download here.

This blog is relevant to the following Veritek industry sector verticals:

Medical
Optometry