Ophthalmic Electro Mechanical Field Service Engineer

We are looking for an Electro Mechanical Field Service Engineer to work in Ophthalmology, predominately based within a 10 mile radius of Stoke or Crewe to cover a customer base across the Northwest or West Midlands area. National travel and occasional European travel could be required from time to time.

The role holder will carry out the installation, decommissioning, servicing, any moves & changes, upgrades, modifications, and the repair of Ophthalmic equipment as required. The role holder will also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of the initial sectors

Key Responsibilities:

• To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.
• To always apply a professional, reactive, and proactive service to our customers.
• Problem-solve in a responsible and methodical manner, whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
• Ensure effective communications are maintained with Area Manager’s/Team Leaders and other Veritek staff as required.
• To be flexible to work within other regions of the UK within given notice as required.
• To attend sites within city locations which may involve using public transport from time to time.
• To be attend and pass any necessary product or skills training programmes.
• To ensure call closure procedures are always followed.
• Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales.
• Effectively maintain vehicle stock inventory.
• To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures.
• Be responsible for ensuring safe working practices under the Health & Safety Acts.
• To always demonstrate appropriate driver behaviours.
• To always act in the best interests of the business and our customers/partners.
• To always contribute to the Veritek ‘Pride and Professionalism’ culture, and always demonstrate the company values of ‘Trust, Accountability & Partnership’.

Knowledge, Skills & Experience:

• Previous engineering experience in an Ophthalmic technical support role would be ideal, but any medical or related environment would be beneficial.
• Previous experience working in any Field Service base role.
• Good core engineering skills and knowledge.
• Electrical/Electronic/Software Engineering experience.
• Excellent customer service skills.
• Ability to work as part of a team or alone.
• Smart appearance.
• Organised and punctual.
• Good telephone manner.
• Strong communication skills.
• Reactive to customer needs.
• Clean driving licence.

Additional Requirements:

• Must have a current up to date passport or be able to apply for one immediately. May sometimes be required to work early starts and/or late finishes. Core 45 hours per week, Monday to Friday plus 1 in 4 Saturdays (additional 9 hours).

To apply, please send your CV to human.resources@veritekglobal.com. Closing date for applications is Wednesday 27th August 2025.