Electro Mechanical Field Service Engineer

We are looking for an Electro Mechanical Field Service Engineer (with initially a strong bias towards Ophthalmology but will include Digital Cinema Projection equipment and Robotics), based working from a home location within easy access to the M5, ideally located within a 15-mile radius of the Weston-Super-Mare/Taunton areas, to predominately cover a customer base across the South and Southwest areas England and Wales. Out of area working, national travel and occasional European travel could be required from time to time.

The role will be responsible for carrying out the installation, servicing, moves & changes, upgrade, modification, and repair of Ophthalmic, Digital Cinema Projection and Robotic equipment as required. The role holder may also be trained and expected to carry out similar tasks on other relevant equipment which fall outside of these initial sectors. This may also include being part of an on-call rota for one week in four.

Key Responsibilities:

• To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.
• To always apply a professional, reactive, and proactive service to our customers.
• Problem-solve in a responsible and methodical manner, whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
• Ensure effective communications are maintained with Area Manager’s/Team Leaders and other Veritek staff as required.
• To be flexible to work within other regions of the UK within given notice as required.
• To be attend and pass any necessary product or skills training programmes.
• To ensure call closure procedures are always followed.
• Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales.
• returned within correct timescales.
• Effectively maintain vehicle stock inventory.
• To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures.
• Be responsible for ensuring safe working practices under the Health & Safety Acts.
• To always demonstrate appropriate driver behaviours.
• To always act in the best interests of the business and our customers/partners.

Knowledge, Skills & Experience:

• Previous engineering experience in an ophthalmic or digital projection related environment would be beneficial, any direct experience working with electro-mechanical equipment would be a distinct advantage.
• Good core engineering skills and knowledge.
• Electrical/Electronic/Software Engineering experience.
• Excellent customer service skills.
• Ability to work as part of a team or alone.
• Smart appearance.
• Organised and punctual.
• Good telephone manner.
• Strong communication skills.
• Reactive to customer needs.
• Clean driving licence.

Additional Requirements:

• Must have a current up to date passport or be able to apply for one immediately. May sometimes be required to work early starts and/or late finishes. Core  hours of coverage are between 8am – 6pm.  Working hours are 45 hours per week (excluding 60 minute break), Monday to Friday plus 1 in 4 Saturdays on a rota basis (additional 9 hours) which will align with any on-call periods.

To apply, please send your CV to human.resources@veritekglobal.com. Closing date for applications is Friday 12th June 2026.