Electro Mechanical Field Service Engineer
We are looking for an Electro Mechanical Field Service Engineer, with initially a strong bias towards Healthcare Ultrasound and Ophthalmology, predominately working from a home base within a 20 mile radius of Enfield (to cover a customer base within the M25, including Central London and the South East of England). Out of area working , national travel and occasional European travel could be required from time to time.
We are looking for candidates with the versatility and capability to work across multiple disciplines and sectors. This is an exciting opportunity for the right candidate to join a highly successful engineering team with a broad range of skills and attributes.
Closing Date
13th June 2025
Salary
Level
Location
Enfield
The role will be responsible for carrying out installations, servicing, moves & changes, upgrade, modification, and repair of Medical and Ophthalmic equipment as required. The role holder will also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of the initial sectors. You will be working on highly complex systems requiring quick learning and understanding; as well as the ability to rapidly identify the nature of complex issues and to provide optimal solutions. From time to time Customer / Engineer training will be required.
Key Responsibilities:
- To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.
- To always apply a professional, reactive, and proactive service to our customers.
- Problem-solve in a responsible and methodical manner, whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
- Ensure effective communications are maintained with Area Manager’s/Team Leaders and other Veritek staff as required.
- To be flexible to work within other regions of the UK within given notice as required.
- To attend sites within city locations which may involve using public transport from time to time.
- To be attend and pass any necessary product or skills training programmes.
- To ensure call closure procedures are always followed.
- Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales.
- Effectively maintain vehicle stock inventory.
- To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures.
- Be responsible for ensuring safe working practices under the Health & Safety Acts.
- To always demonstrate appropriate driver behaviours.
- To always act in the best interests of the business and our customers/partners.
Successful candidates will possess the following skills, knowledge and experience:
- Previous engineering experience in a medical related environment would be beneficial.
- Good core engineering skills and knowledge.
- Electrical/Electronic/Software Engineering experience.
- Excellent customer service skills.
- Ability to work as part of a team or alone.
- Smart appearance.
- Organised and punctual.
- Good telephone manner.
- Strong communication skills.
- Reactive to customer needs.
- Clean driving licence.
Additional Requirements:
- Must have a current up to date passport or be able to apply for one immediately. May sometimes be required to work early starts and/or late finishes. Core 45 hours per week, Monday to Friday plus 1 in 3 Saturdays (additional 9 hours)
To apply, please send your CV to human.resources@veritekglobal.com stating your salary expectation. Closing date for applications is Friday 13th June 2025.
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