Electro Mechanical Field Service Engineer

The successful candidate will be required to carry out the servicing, modifications, and repair of Digital Cinema equipment as required, and the installation, servicing, moves & changes, upgrade, modification, and repair of Ophthalmic equipment as required. The role holder may also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of these sectors, as business needs dictate.  You will have excellent customer facing skills as well as technical ability. The ability to diagnose and resolve complex faults is vital and you will be expected to keep the customer informed throughout this process. Maximising equipment availability and keeping our customers operational is of utmost importance and you will be expected to demonstrate a proactive approach ensuring this is the case. The systems you will work on are highly complex and require quick learning and understanding; you will also require the ability to rapidly identify the nature of complex issues and to provide optimal solutions.

Key Responsibilities:

• To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.
• To always apply a professional, reactive, and proactive service to our customers.
• Problem-solve in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
• Ensure effective communications are maintained with Area Manager’s / Team Leaders and other Veritek staff as required.
• To be flexible to work within other regions of the UK within given notice as required.
• To attend and pass any necessary product or skills training programmes.
• To attend sites within city locations which may involve using public transport from time to time.
• To ensure call closure procedures are always followed.
• Ensure all necessary paperwork is completed correctly and returned within correct timescales.
• Effectively maintain vehicle stock inventory.
• To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures
• Be responsible for ensuring safe working practices under the Health & Safety Acts.
• To always demonstrate appropriate driver behaviours.
• An understanding of Health and Safety regulations and practices. Realise the importance of reducing risks for themselves and others. Recognising when to report, escalate or even stop work where necessary.
• To always act in the best interest of the business and our customers / partners.
• To provide one weekend in four on-call coverage (with additional payments)

Desirable knowledge, skills and experience for the successful candidates are:

• Previous engineering or technical support experience in a related environment would be beneficial.
• Good core engineering skills and knowledge.
• Electrical / Electronic / Software Engineering experience.
• Good IT knowledge and skills, PC and software literate. Knowledge of network fault-finding and corrective measures.
• Excellent customer service skills.
• Ability to work as part of a team or alone.
• Smart appearance.
• Organised and punctual.
• Good telephone manner.
• Reactive to customer needs.
• Clean driving licence.

Additional Requirements:

• Must have a current up to date passport or be able to apply for one immediately. May sometimes be required to work early starts and/or late finishes. Core 45 hours per week, Monday to Friday plus 1 in 4 Saturdays on a rota basis (additional 9 hours). The role holder will also provide on-call cover (for additional payments) on a one weekend in four basis, which will be aligned to the 1 week in 4 Saturday working rota

To apply, please send your CV to human.resources@veritekglobal.com. Closing date for applications is Friday 31st October 2025.