Services - repairs

Veritek’s dedicated Repair Centre – purpose built for excellence

When your business relies on complex technologies, a fast, reliable repair service is essential, minimising downtimes and ensuring the longevity of elite equipment.

At Veritek, our aim is to provide the very best in technical support in Europe. That’s why we designed and constructed our cutting edge Repair Centre.

Purpose-built in 2017 on a site adjoining Veritek’s headquarters in southern England, the Veritek Repair Centre comprises 14,000 square feet of workspaces and warehouses.

On the ground floor, there are comprehensive workspaces, designed to enable the full refurbishment and assembly of larger items.

In addition, extensive ISO9001 accredited warehouse facilities store spare parts, all itemised for instant retrieval, and small items of equipment for speedy like-for-like swaps.

Within the Logistics and Parts Offices, our teams ensure that deliveries arrive and shipments depart smoothly and efficiently, while our Pre Delivery and Installation (PDI) experts have a dedicated space for preparation and commissioning.

Moving up to the first floor, there are large and airy workspaces.

These provide our teams of electromechanical repair technicians with the facilities required to perform back-to-base bench repair on everything from ophthalmic and diagnostic equipment to digital projectors and security devices.

Our experts can access our dedicated dark room facility for testing projectors, or our dust-free clean room for calibrating the most delicate of diagnostic tools.

Veritek’s Training Centre is also based at the Repair Centre. In these modern training rooms, OEM and Veritek-led training sessions can be scheduled for a range of audiences.

Our service management system ensures that every stage of work, every part and process, is recorded and can be instantly tracked for updates.

Overseen by our Repair Centre manager, the whole organisation provides a gold standard in fast, expert repairs to sites worldwide.

Why Choose Veritek?

  • Expert care for your specialist machinery improves asset longevity, maximises machine uptime and boosts customer satisfaction and your brand image. 
  • Veritek digital electronic and electromechanical Bench Repair Technicians are highly experienced, manufacturer-trained and experts in complex and specialist technologies across multiple industries  
  • Our engineers and call centre workers can operate as Veritek or under your own company branding.

If your organisation has new equipment to install on-site, our prestaging / pre-delivery installation (PDI) service is the perfect solution.

Back at the Veritek Repair Centre, our PDI team will do all of the preparatory work for you – unboxing, setting up and testing, retro-fitting parts and updating firmware and end user configurations. We can even handle all of the logistics and preparations at your site too, if you require. Our PDI team will do whatever it takes to ensure that your staff can simply plug in and play.

Drawing on our decades of experience serving complex technologies across multiple fast-growing and changing industries, Veritek also provides unrivalled feedback, insights, data analysis and trend spotting to enhance your margins, machine uptimes and customer satisfaction.

Finally, in our Veritek Training Centre, we work with OEMS to provide manufacturer training to our teams of technical engineers - including an elite train-the-trainer service to maximise cost effectiveness – or train end users.

Whatever the service you need, we have the experience and facilities to make it happen.

We Offer

  • 24/7 capable multilingual technical support help desk
  • Equipment installation services
  • Device upgrades
  • Major rollouts simultaneous across multiple sites
  • Scheduled on-site maintenance
  • Proactive monitoring
  • Remote diagnostics and repair
  • Warranty support
  • On-demand breakdown support
  • Company data insight and analysis service
  • Bench repairs
  • Back to base repairs
  • Swap out replacement service
  • Field engineering support
  • Parts service
  • Third party management
  • Operator training
  • Decommissions
  • Machine Moves
  • Field Change Orders

Discover Other Services

How we’ve helped our customers

Veritek provides full repair services for Barco, its distributors and its UK customers, using Veritek’s high specification back-to-base repair facilities.

Read Case Study

Dyson is one of the world’s best known, and best loved, domestic brand names. It chooses its partners wisely to protect its excellent market reputation.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Let’s get started! Give us a ring

We’re ready to solve your technical support challenges, so give us a call to discuss your needs