Services - Helpdesk & Support

24 hour capable helpline offering international, multilingual specialist technical support

Got multiple breakdowns in Italy, Sweden and Scotland? Need to maintain or update equipment across multiple sites and countries? Maintaining an in-house support network is complex and expensive.

But one call to our helpdesk will solve all of your requirements. Our technical support helpline can be tailored to your needs and can run 24/7 if required, can be branded by your company name if required when answering your end users’ calls, and is manned by teams of specialist, expert call handlers speaking nine languages.

Each call handler has high levels of technical expertise, along with immediate access to your SLAs and contracts to ensure that every caller is given the exact services required to solve their problems and meet the promised timescales and specific responses.

At all times, team of Veritek despatchers are proactively watching the incoming jobs and our engineers’ lists, to ensure that customers are guaranteed the most efficient scheduling and rapid response.

Why Choose Veritek?

  • One multilingual 24/7 capable customer support helpline, offering technical support solutions supporting both manufacturers and end users across multiple industries, ensuring quick response times to meet the manufacturer and / or end-user SLA.
  • With regional bases in the UK, Germany, Spain and Italy, parts warehouses and 150+ technical engineers, our helpdesk can can rapidly dispatch the expertise, parts and replacements you require.

Finally, each Veritek customer has their own dedicated Prince 2 certified project manager and account manager who they can contact to discuss any requirements, requests or queries.

It’s this comprehensive service which ensures that Veritek customers can rely on a prompt, reliable and top calibre support service, wherever in the world they are, at any time.

For with our four international Veritek bases and parts warehouses spread across Europe, we’re able to rapidly dispatch our 150+ manufacturer trained, experienced and multilingual engineers to your sites, across Europe and the world.

And due to our seamless international network, Veritek’s customers only need one dedicated contact, one telephone number and one invoice to access this highly specialised service.

All of which leaves your end users thrilled by your equipment, your reliability - and your great name.

We Offer

  • 24/7 capable, multilingual technical support help desk
  • Equipment installation services
  • Device upgrades
  • Major rollouts simultaneous across multiple sites
  • Scheduled on-site maintenance
  • Proactive monitoring
  • Remote diagnostics and repair
  • Warranty support
  • On-demand breakdown support
  • Company data insight and analysis service
  • Bench repairs
  • Back to base repairs
  • Swap out replacement service
  • Field engineering support
  • Parts service
  • Third party management
  • Operator training
  • Decommissions
  • Machine Moves
  • Field Change Orders

Discover Other Services

How we’ve helped our customers

Boots, one of the largest retail chains in the UK, needed to upgrade 3,000 photographic kiosks in around 900 stores, as well as install printing equipment at 350 larger Minilab stores.

Read Case Study

Topcon sought a technical service and support partner to maintain its exceptional customer service and rapid response to customer needs.

Read Case Study
  • With Veritek we have one point of contact for large teams of highly skilled engineers across Europe – they are very easy to do business with and have grown to be an important service support to our graphics markets. Repeatedly, Veritek has demonstrated its flexibility and adaptability in terms of servicing a wide array of graphics presses, managing peaks in demand efficiently while also offering value for money.

    Alberto Pedreno
    EMEA GSS Operational Development Manager, HP Graphics
  • The case for partnering with Veritek was compelling given their UK wide number of engineers and support infrastructure, all aimed at delivering faster responses and enhanced customer satisfaction whilst offering value for money. The project management has been exceptional, particularly in the area of significant volumes of ophthalmic equipment installation.

    Andrew Yorke
    Head of UK Business, Topcon
  • Our key aim was to provide a uniform, effective and efficient service to all our digital cinema customers across Europe - we chose Veritek for its expertise and geographical coverage. Through Veritek we provide a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe, on-site support for Sony screens, preventative maintenance anda reliable break/fix service.

    David Mcintosh
    Vice President, Sony Digital Cinema 4K Solutions for Europe and the America
  • Veritek was selected for the quality of its NOC and on-site support services, along with its track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry-leading hardware and software solutions - coupled with our own direct service delivery fulfilled by Veritek’s service and support - offer exhibitors a complete solution, simplifying operations and enhancing the customer experience.

    Dr. Chong - Founder,
    Chairman and CEO, GDC Technology Ltd
  • By providing a first class repair facility for warranty and non-warranty projectors; Veritek adds even more value to our customers over the long life of their Barco product

    Colin Dunne
    Customer Care Manager Barco UK & Ireland
  • Fujifilm have worked with Veritek for many years as its preferred ‘outsource’ provider for the installation and maintenance of the company’s range of Photo equipment. We trust our Veritek engineers to carry out warranty work on our behalf to exacting standards. Veritek will always be at the forefront of service as they keep a keen eye on all technical support developments. We're delighted to have them as a working partner.

    David Honey
    Director, Fujifilm
  • In September 2014 we embarked on the biggest upgrade of Photographic equipment for over 15 years - a complex multi layered project, it involved the removal and installation of approx. 3000 kiosks in around 900 stores. At all times Veritek demonstrated an amazing level of flexibility and their whole team demonstrated an exceptional level of technical knowledge, and operated with a totally professional approach. The result achieved was beyond our expectation.

    Keir Jones
    Category Manager, Boots

Let’s get started! Give us a ring

We’re ready to solve your technical support challenges, so give us a call to discuss your needs