ENHANCED CUSTOMER EXPERIENCE FULFILLED BY VERITEK
Veritek provides pan-European multilingual NOC (technical helpdesk) and on-site support to GDC Technology, a market leader in theatre management systems and integrated media blocks.
GDC’s customers will benefit from Veritek’s pan-European business which already supports a number of global cinema technology companies. GDC customers in Europe can expect to be connected to Veritek’s highly skilled and GDC-qualified engineers to ensure equipment is operating without disruption or downtime. As part of the agreement, Veritek’s field engineering teams will be utilized not only for major deployments, but also for any on-site servicing needs across the UK, France, Germany, Belgium, Switzerland, The Netherlands, Spain, Portugal, Italy and beyond. This service enhancement across Europe compliments GDC’s industry leading products with an equally robust support solution.
“We are pleased to provide our European customers a complete service and support solution throughout the territory,” said Dr. Chong, founder, chairman and CEO – GDC Technology Limited. “Veritek was selected due to the quality of their NOC and on-site support services to other industry companies, along with their track record of non-competing services which achieves near 100% SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry leading hardware and software solutions coupled with our own direct service delivery fulfilled by Veritek’s professional service and support will offer exhibitors throughout Europe a complete solution, simplifying operations and enhancing the customer experience.”
With Veritek’s support Sony has created a simplified and more effective Network Operations Centre (NOC) for our customers.