Your Industry Case Study

Veritek handles Agon System's international supply chain network

Key Points

  • Support of EAS devices throughout the UK and EU to back up Agon’s international expansion 
  • Veritek’s pan-European network offers a low-cost and low-risk technical support solution 
  • This allows Agon to focus their resources and attention on sales and expansion 
  • Our pan-European network provides fast response engineers, speaking the local language 
  • Veritek’s exceptional customer service boosts Agon’s image to new and potential customers

Problem

As highly successful manufacturers of Electronic Article Surveillance (EAS) Equipment, Agon Systems was growing fast, providing anti-shoplifting digital tag and antenna systems to global retail leaders. To support their growth, they were seeking an exceptional service partner throughout Europe and the UK. 

Solution

Agon and Veritek worked closely to analyse the key needs of Agon’s growing international customer base across widespread geographic territories, and establish the necessary support networks required. 

Veritek’s technical engineers received comprehensive OEM training in Agon Systems technologies, and set up the necessary support at their repair centres and 24/7 multi-lingual remote helpdesk.

A seamless supply chain network was established to ensure the reliable provision and storage of equipment and parts to Veritek’s regional hubs, warehouses and workshops across Europe.

Results

Veritek have successfully delivered the technical support required across multiple regions throughout Europe, maintaining high customer satisfaction and providing fast, reliable repair services to Agon customers. 

With a low-cost, low-risk technical support system already established and in place throughout Europe, Agon have been able to focus on reaching out into new territories, knowing they can guarantee fast, expert, reliable support to new customers.