Help desk

Veritek provides tailor made customer service and technical Helpdesk solutions supporting both manufacturers and end users including:

  • 24/7 support
  • multi lingual
  • remote diagnostics and repair
  • proactive monitoring

Veritek’s customer service and helpdesk staff are aligned to our customer needs; we pick up the phone fast and we work to maximise remote fixes wherever possible; with remote control and diagnostic solutions Veritek’s helpdesk engineers take the hassle out of remote support, and get the equipment back up and running with minimal delay.

helpdesk

With Veritek’s support Sony has created a simplified and more effective Network Operations Centre (NOC) for our customers. Veritek provides us with a pan-European, multilingual NOC (helpdesk) with pro-active monitoring, remote resolution and helpdesk support across all Sony Digital Cinema 4k installations in Europe.

David McIntosh, Vice President, Sony Digital Cinema 4K Solutions for Europe and the Americas