Operations Co-ordinator

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Veritek provides multi-disciplined technical services to a wide range of business sectors and customers. Drawing on 30 years’ experience of award-winning service, we provide installation, maintenance and support solutions to equipment manufacturers and end users. Our areas of operations include Photo Imaging, Printing, Graphics, Healthcare, Ophthalmic and Digital Cinema.

We are seeking an experienced Operations Co-ordinator to be accountable for of all Operational and administrative aspects of the service contract with this key account. The successful candidate will need to be an experienced, hands on operations professional.

Responsibilities will include:

Operational management

  • Liaising with local operational management to communicate with all other staff regularly involved in any HP activities.
  • Continuous improvement; identification of issues/problems/improvements arising from service delivery and implementing solutions for the business.
  • Monitoring the planning and delivery of all HP work; working with all internal operations teams to drive and continuously improve business processes.
  • Monitor engineering performance to ensure the performance and development of all engineering staff is continuously developed.
  • Co-ordinate and arrange all HP training courses delivered to Veritek staff.
  • Ensuring regular communication across all Veritek subsidiaries of all operational matters relating to HP work across EMEA including monthly presentation of performance.

Project management

  • Provide project support on all HP related projects, working with Project co-ordinators to ensure successful delivery and implementation.

Customer management

  • Overview of compliance with SLAs and satisfaction surveys; ensure things running smoothly
  • Analysis and presentation of monthly operational reporting to HP within the agreed timescales.
  • Pro-active management of escalated issues and follow up of all actions resulting from any internal or external meetings.
  • Attend weekly review calls as required.

Financial management

  • Oversee all the financial billing and invoicing to ensure timely and accurately provision and approval of all HP related charges each month.
  • Profitability – understanding of P&L of client with Veritek; regular monitoring and discussion with finance where necessary; aware of monthly variations, spikes in costs (e.g. parts) and the reasons for this. Alert to opportunities to improve profitability.
  • Assist with contractual renewal and all pricing negotiations. Ensure all annual price increases/adjustments that are contractual are processed efficiently; liaise with financial, legal and operational teams where necessary.
  • Responsible for proper documentation of contract change information (CCNs).

Successful candidates will possess:

  • Excellent operational administration experience.
  • Fully PC literate with full Microsoft package.
  • High levels of financial and commercial awareness.
  • Business and industry knowledge/awareness.
  • Strong customer service focus
  • Troubleshooting and problem-solving skills
  • Ability to meet deadlines and work under pressure
  • Strong, assertive influencing skills
  • Proactivity and persistence.
  • Organisation, planning and project management skills
  • Excellent interpersonal relationship skills.
  • German and/or Spanish speaker would be desirable but not essential

Job Type: Full-time

Salary: £30,000.00 to £35,000.00 /year