About us

Discover Veritek

Veritek delivers after sales service and solutions across the UK and mainland Europe.

Drawing on 30 years of award-winning service, Veritek provides a wide range of installation, maintenance and support solutions to equipment manufacturers and end users across sectors, including Photo Imaging, Print and Graphics, Healthcare and Optical, and Digital Cinema.

Realising that no two industries, nor any two customers are the same. Veritek thinks creatively to design tailored solutions to meet the needs of your business; driving down cost and improving service.

Veritek Infographic

International

Our history

Management Team

Quality

International

Veritek’s customers include many of the world’s leading brands in digital imaging and technology. Initially established in the UK, our international coverage has expanded to meet the growing needs of our client base.

We are now a pan-European organisation with fully owned and controlled operations in the UK, Germany, Spain and Italy. Our highly skilled, employed engineers stretch across these territories and also into Belgium, Netherlands, France and Portugal. This infrastructure allows us to deliver service across these territories; we are also able to offer support into neighbouring countries offering our customers a unique pan-European solution.

Customers benefit from one contact, one phone number, and one invoice with service delivered across a number of European countries.

Alberto Pedreno (HP’s EMEA GSS Operational Development Manager )commented: “Our partnership with Veritek has further enhanced our service and helped reduce cost”  he cited that HP’s customer’s benefited from “improved response times, provided by locally based Veritek engineers across Europe”.

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Our history

Veritek History Timeline

As a Veritek partner, you will have the advantage of our many years of service and our intimate knowledge of the industries and markets in which we operate.

Established in 1985, Veritek began by offering after sales services to the Photo imaging sector. Our business has evolved in tandem with the manufacturers we work with and the end users who use their products, embracing new technologies and adapting to the shift from analogue to digital.

Key milestones in the Veritek timeline include entry into Healthcare in 2007 as the outsourcing partner to AGFA Healthcare; extension into Optometry in 2010 with Boots Opticians; diversification into Graphics in 2011 with Epson – a position since consolidated by our thriving European partnership with Hewlett Packard; and further success in Digital Cinema from 2012 with Sony and more recently with Barco and Christie.

Management Team

Our optimised management structure ensures that we remain close to our staff and customers. A strong management team ensures the business is financially strong, operationally efficient, customer aware and striving for the next challenge. Our clients rely on Veritek’s network of more than 300 highly skilled technicians and support staff, located across Europe.

As well as being specialists in their field, our engineers are trained by the equipment manufacturers’ own technical teams, giving them a complete understanding of your valuable hardware and software assets.

Jim Edgar, Chief Executive

Jim is a banker by profession having spent a mere 33 years in the NatWest/RBS Group. Jim focuses on the strategic direction of the group as a whole, offering leadership to all European General Managers. He also plays a major role in customer relationship management and new business across Europe. Jim is married with 2 children. Outside of work Jim enjoys watching his favourite football team as much as possible and has an antique collecting passion that sees him travel to all parts of the world.

Jonathan Briant, Chief Financial Officer

Jonathan is a chartered accountant and spent a large part of his career at Deloitte and McKinsey. Jonathan is responsible for the financial management and reporting of the business with a particular focus on corporate development and acquisitions. He is married with two children, watches a lot of rugby, is strong on barbeque technique, and manages the occasional sprint triathlon.

Ben Pickard, Chief Operating Officer

Ben is a qualified accountant and spent the majority of his career, previous to Veritek, working within the manufacturing sector. Ben joined Veritek in 2008 as Group Financial Controller up until 2015, when he became Chief Operating Officer. Ben oversees the businesses Operations teams, as well as Quality and HR departments. Ben is married and has a son; he enjoys cooking, music and art and attempts to stay fit mountain biking and cross country running.

James Salamon, Head of Business Development

As Veritek’s Head of Business Development, and drawing on his 17 year experience with Veritek; James takes the leading role in identifying new business opportunities and designing service solutions. James was previously self-employed with retail businesses on the high street and online. James has a passion for adventure sports including Snowboarding, Mountain Biking, Kitesurfing and regularly ‘Wakeboards’ with his 10 year old daughter!

Gary Little, Head of Service Operations

Gary Little, a qualified electronics engineer with many years’ experience of leading service operations in UK and Overseas for Kodak, Fujitsu and BT. He is responsible for the completeness of Veritek’s Field Service and Technical Support Teams. Gary is also involved in supporting Veritek’s relationship with Healthcare and major Photo customers. He lives in Hertfordshire with his wife Gill and when not working he enjoys playing golf and is a keen freshwater angler.

Gary Hammond, Group Financial Controller.

Gary is a qualified accountant with prior experience working within the finance and audit functions of FTSE 100 and privately owned businesses. He manages the finance functions in the UK and the overseas subsidiaries. Gary oversees the production of the Group consolidated management accounts, statutory reporting, and business KPIs. He also manages the Fleet, Facilities and ICT teams. Outside of work, Gary’s main focus is on enjoying family life with his wife and 3 young children.

Vanni Chiesa, GM – Italy

Vanni is GM of Veritek Italy srl and he manages a team of 8 members and more than 20 freelancers and third party companies. In 2008 he joined Veritek (CMS at that time) to oversee Italian business. Prior to joining Veritek he began his career with Agfa Gevaert SpA where he held the position of Service Manager in Photo Imaging Division.

Rene Spang , GM – Iberia

René has prior experience as Technical & Operation Manager, Sales Manager and General Manager for several civil engineering and photo companies in Bogotá (Col.) and Madrid. René is responsible for financial and administrative management and also focuses on new business development. René is a Frenchman by birth and arrived in Spain in 1999 where he has lived since, and before that spent twelve years in Colombia. He has two grown children and enjoys reading 19th and 20th century literature.

Andrew Light, GM – Germany & France

Andrew Light, General Manager at Veritek GmbH in Willich, Germany, graduated with a degree in electrical and electronic engineering in 1975.

After working in R&D in the UK, Andrew worked in customer service for various high tech companies such as Crosfield Electronics, Optronics, Cymbolic Sciences, Gretag Professional and AGFA. Andrew’s career in customer service started as a Field Service Engineer, developed into local service management and progressed to regional and pan-European responsibilities leading to his current position as General Manager at Veritek GmbH.

During his career Andrew has lived in the UK, Germany and the Netherlands.

In his free time, Andrew enjoys exploring the scenic beauty of the Eifel region where he now lives, skiing and helping his wife in her quilting business.

Quality

We understand that outsourcing any part of your business is to entrust us with your products and customers, as well as the wider reputation of your organisation. Veritek focuses on quality of service delivery and business processes to ensure that your trust in us enhances your reputation.

Veritek Global Ltd. is an ISO 9001 and ISO27001 registered business; our business systems ensure efficient and documented processes which not only conform to the international standards, but deliver fast, effective and efficient service to our customers.

Our commitment to quality is the reason we are an award-winning provider in our field and why our clients speak of our “extraordinary support, service and commitment” Reinhard Kübler (HP).